Top Ten VoIP Stakeholders in any Organization
Who benefits most from a VoIP upgrade? IP communications delivers value to every corner of the enterprise. The technology streamlines business processes and generally makes everyone’s job easier. Here’s a look at the key stakeholders in a business telephony upgrade.
The Top 10 Stakeholders in a VoIP Upgrade
1. Senior executives. Voice-data integration promotes a 360-degree view of the organization. Decision-makers can tap into advanced reporting and database applications for access to real-time data. IP communications technology enables executives to effect change through strategic initiatives.
2. Operations managers. Operations managers have the information and the lines of communication to streamline daily business processes.
3. Supply chain managers. The VoIP system helps managers optimize the supply chain, collaborating with suppliers, distributors, and clients.
4. Sales representatives. Remote access and wireless VPN drives VoIP value for sales representatives, who rely on reliable communication with customers and colleagues from any location. Access to real-time data and rich conferencing media also serves as a critical tool to win and keep customers.
5. Customer service agents. The contact center is one of the top beneficiaries of a robust VoIP system or service. In addition to advanced call routing capabilities, customer support representatives take advantage of customer relationship management technology and presence management interfaces to resolve customer issues.
6. Marketing specialists. The CRM system is a powerful asset for the marketing team as well, offering the ability to target promotional messaging and offers to specific consumers.
7. Project managers. VoIP’s unified communications technology helps project managers get the job done on time and below budget. Key resources include the presence management interface, data sharing, and collaboration applications.
8. IT staff. VoIP brings voice and data onto a single communications platform, dispensing with the cumbersome hard wiring of traditional PSTN phone systems. On-premises VoIP systems make quick work of moves, adds, and changes, freeing up IT personnel for higher-value projects. And hosted services remove the burden of system maintenance altogether.
9. R&D Engineers. Product development becomes easier with advanced collaboration tools. Data sharing and unified communications applications allow engineers to swap ideas with one another. Some R&D departments are using the technology to involve customers, partners, and suppliers in the design process.
10. Shareholders and investors. They might not be occupying a cubicle, but a company’s shareholders and investors stand to benefit indirectly from the business phone system. Most companies achieve dramatic cuts in overhead costs by switching to a VoIP system or service. These savings may translate into working capital to reinvest in the business, rising stock prices, and/or a healthy profit for investors.
IP communications has evolved into a powerful business tool that supports every aspect of the business. No matter where in the organization you sit, VoIP technology can help you unlock more value from existing resources.
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