Amcat
Amcat is a global leader in providing software solutions to enhance the running and management of call centers.
Business: Unified inbound, outbound and blended contact management software
Founded: 1990
President: Richard Costello
Locations: US, UK- Europe, Germany
Customers: Over 1000 worldwide
Key Technology Components
Amcat’s Contact Center Suite embraces the key technologies that call centers use daily: CTI, IVR, VoIP, ACD, Recording, Predictive Dialers, and Workforce Management. Amcat software is designed and sold modularly.
Comprehensive Solution: Contact Center Suite
- Rapid implementation and operation of multi-channel contact centers.
- Inbound, outbound, blended and multimedia contact management.
- Enhanced customer and agent interactions.
- Feature rich capabilities with low cost of ownership.
Automatic Call Distribution System: ACD
Software Key Features include:
- CTI screen pops and Dynamic routing
- Customer Self Service and Virtual Hold Queue
- Service level alerts and comprehensive inbound reporting
- Integration available with standard PBXs.
- Remote agents
Computer Telephony Software Integration
- CTI Screen-pops, ANI / CLI and IVR
- Data capture with Multiple data sources
- Tailored campaigns
Interactive Voice Response
- Uses both touch tone (DTMF) or voice commands to: (1) Route calls with Amcat ACD software (2) Provide caller information (3) Collect information and user input (4) Perform processes such as providing an account balance.
- IVR Self-Service for inbound customer service/ sales and for outbound contact.
Management Software
Call Center comprehensive workforce management with both real-time and historical information reporting. Read white paper: Amcat Management Console
Multi-channel Contact Solution
Amcat’s Contact Center Suite provides multi-media channels for consistent, high quality service in any medium: voice, text/ SMS, Fax or Internet.
Digital Call Recording and Monitoring
Voice transaction recording and agent monitoring captures information for: Business-driven events, Customer interaction evaluation and Agent evaluation.
IP enabled Dialing Software
Sophisticated predictive dialer software algorithms maximize the productivity and efficiency of outbound campaigns. Read Predictive Dialing Algorithm White Paper
- SmartCancel™: monitors call activity and tears down out-pulsed calls at the last available millisecond.
- Fractional Agent Quotient
- Multiple Dialing Modes: Flexible architecture allows concurrent dialing campaigns in: Predictive, Power, Preview, Manual, or Unattended Dialer Mode.
- ‘Do Not Call List’ - Applied to individual or multiple campaigns.
Reporting
Customizable preformatted templates for different call center environments.
Voice Over IP
- VoIP software integration with Intel’s IP Link solution.
- Low cost IP distributed contact centers and remote agents
- White Paper: Understanding the IP enabled contact center
Dialers DNC Compliance
Amcat takes a leadership role in the industry to promote international best practices. Download Amcat whitepaper on FTC compliance. Amcat Smart Compliance Program
Amcat is committed to providing the highest value proposition, the most flexible and feature rich product solution and the greatest customer satisfaction. We value long term partnerships with each of our customers to help them achieve their corporate mission.
Company Details
Amcat Contact Information
US:
800.364.5518
UK/ Europe:
44(0)800.169.2028
Germany:
49(0) 211 52391 425