Angel.com
About the company
Angel.com is a leading provider of IVR and call center solutions. Angel.com solutions are designed to enhance and optimize a range of business functions through the power of voice technology, and have been the provider of choice for more than 1600 customers in more than 20 industries, including software and technology, retail, non-profit, transportation, healthcare, education and government. Our applications are used to enhance the efficiency and productivity of almost every facet of today’s business—large and small—from customer services, to sales and marketing, to operations and more.
As a fully-hosted solution, we empower our customers to control, manage, monitor and maintain a portfolio of voice applications. The Angel.com on-demand software platform drastically reduces time spent on setting up infrastructure and frees up administrators and analysts to focus on making incremental adjustments to applications, simplifying and maximizing the user experience and increasing automation rates.
As part of our solution, Angel.com provides a user-friendly, web-based toolkit, called Site Builder, to facilitate voice menu design, caller data collection, or outbound campaign management. Site Builder is fully integrated with the Angel.com suite of call center and IVR applications and enables customers to easily build, manage, and update a complete IVR or call center solution through a simple Internet connection.
With Angel.com you can build any IVR or call center solution in hours or days, not weeks or months. Solutions include: customer support call centers, product order lines, phone surveys, store/branch locators, outbound reminders, payment lines, employed screening and benefits enrollment, sales lead capture, emergency notification line, gift card order and balance check, and more!
Special Links
IVR and Call Center White Papers http://www.angel.com/resource-center/whitepaper-vs.jsp?mtcPromotion=TelephonyWorld%3EWhitePapers
IVR and Call Center Webinars http://www.angel.com/resource-center/webinars.jsp?mtcPromotion=TelephonyWorld%3EWebinars
IVR and Call Center Best Practice Articles http://www.angel.com/resource-center/ivr-university.jsp?mtcPromotion=TelephonyWorld%3EArticles
IVR Cheat Sheet for Businesses http://www.angel.com/resource-center/IVR-cheat-sheet.jsp?mtcPromotion=TelephonyWorld%3ECheatSheet
Products
How Site Builder Works http://www.angel.com/solutions/how-it-works.jsp?mtcPromotion=TelephonyWorld%3EHowItWorks
Virtual Call Center http://www.angel.com/solutions/call-center-solutions.jsp?mtcPromotion=TelephonyWorld%3EVCC
Inbound IVR Solutions http://www.angel.com/solutions/inbound-ivr.jsp?mtcPromotion=TelephonyWorld%3EInboundIVR
Outbound IVR Solutions http://www.angel.com/solutions/outbound-ivr.jsp?mtcPromotion=TelephonyWorld%3EOutboundIVR
Retail IVR Solutions http://www.angel.com/solutions/app-retail.jsp?mtcPromotion=TelephonyWorld%3ERetail
Technology IVR Solutions http://www.angel.com/solutions/app-technology.jsp?mtcPromotion=TelephonyWorld%3ETechnology
Product Order Line http://www.angel.com/solutions/app-orderline.jsp?mtcPromotion=TelephonyWorld%3EOrderLine
Phone Surveys http://www.angel.com/solutions/app-surveys.jsp?mtcPromotion=TelephonyWorld%3ESurvey
Payment Line http://www.angel.com/solutions/app-paymentline.jsp?mtcPromotion=TelephonyWorld%3EPaymentLine
Name & Address Capture http://www.angel.com/solutions/app-nameaddress.jsp?mtcPromotion=TelephonyWorld%3ENALC
Transcription http://www.angel.com/solutions/app-transcription.jsp?mtcPromotion=TelephonyWorld%3ETranscription
News & Press
Angel.com News & Events http://www.angel.com/company/press.jsp?mtcPromotion=TelephonyWorld%3ENews
Angel.com News RSS Feed http://feeds.feedburner.com/AngelIVRNews
Contact Info
Angel.com
1861 International Dr.
McLean, VA 22102 USA
Tel: 888-MyAngel (692-6435)
Fax: 703-770-1321