ClientCall
ClientCall
The ClientCall product family is based on a set of flexible and highly scaleable platforms. These platforms are available in configurations using telecommunications-grade components required by mission critical applications and demanding environments, and in configurations using office grade PC components where cost is a primary factor.
ClientCall 4000
The newest line of the ClientCall family includes the powerful and affordable ClientCall 4000™ IVR and ClientCall 4100™ platforms. These products support industry open standards and are based on an advanced Pentium / Windows NT / Dialogic platform. They include a powerful scripting language, ClientCall Script™ (CCS) for IVR application development. They also provide superior on-line remote diagnostics capability. The ClientCall 4000/4100 offers outstanding price-performance with powerful , cost effective options like fax-back, text-to-speech, voice mail and call switching.
ClientCall Script
Sonant’s ClientCall Script™ (CCS) application generator is straightforward and powerful, with no unneeded programming layers. CCS allows fast application development, and easy changes later, either by your staff or ours.
ClientCall Center
Sonant also provides a new generation of communication server for call centers called ClientCall Center. These low cost, powerful systems integrate many capabilities which were prohibitively expensive for small or medium-size call centers until quite recently, including ACD, CTI and IVR on the same open, highly scaleable platform.
Product Services
Sonant solutions can incorporate:
* Auto-attendant
* Audiotex
* Interactive voice response (IVR)
* Automatic call distribution (ACD)
* Computer telephony integration (CTI) and “screen pops”
* Fax-on-demand
* Automated credit card processing (via IVR)
* Text-to-speech (TS)
* Voice mail
* Fault tolerant fully redundant platforms
* Power protection
Turn-key systems are tailored to your requirements, and include:
* Custom system design to your specifications
* Development,
* Delivery
* Installation
* Host computer integration
* Database access
* Documentation
* Training
* Service and support
* Future modifications as requested
Our experience includes:
* 16 Years IVR
* 20 Years voice response
* 150 successful installations
* 2-1/2 Years Windows NT platform (our 4th generation platform)
Industries served (government, commercial and not-for-profit):
* Better Business Bureaus
* Courts
* Hospitals
* Federal, state, county and city government
* Human resources
* Health insurers
* Banking / financial services
* Public utilities
* Manufacturing
Customers include:
* Los Angeles Metropolitan Court (for 7x24 traffic citation inquiries and credit card payments, traffic school registration, automatic call distribution and CTI “screen pops” - their third Sonant system)
* Veterans Benefits Administration in Washington, D.C. (for 7x24 benefits certification inquiries and call center call routing - their third Sonant system)
* New York Mercantile Exchange (for a 7x24 commodity value inquiry systems - their second Sonant system)
* Brigham & Womens’ / Massachusetts General Hospitals in Boston (for a 7x24 doctor/patient tracking and messaging system, including paging - their second Sonant system)
* Blue Cross and Blue Shield of Alabama (for automated 7x24 Provider Data Maintenance inquiries - their second Sonant system)
* Fairfax County, VA Park Authority (for 7x24 program registration and credit card payments - their second Sonant system)
* Ventura County (CA) Tax Collector (for a 7x24 property tax account inquiry and credit card payment system)
* National Dispatch Center, a San Diego-based wireless / operator services hub (for 7x24 automated customer service and call center call routing)
* Better Business Bureaus of New Orleans, Greenville (SC), Pittsburgh and El Paso (for 7x24 company reliability report inquiries).
To fully appreciate the scope of Sonant’s ability to meet your requirements, call and request a demonstration or arrange to speak to our satisfied customers.
Sonant Corporation
800/929-2920 x220