Elix

Elix, experts in customer interaction automation

Elix is one of the world’s leading providers of multimedia contact center and business solutions. Our products and services help organizations understand and manage customer interactions more efficiently as well as increase agent productivity, resulting in both enhanced profitability and customer loyalty. Elix’s suite of award-winning products enables organizations to manage customer interactions by offering their clients a wide selection of self-service and agent-assisted touchpoints, as well as customer experience monitoring. Our touchpoint solutions feature state-of-the-art:

Computer-Telephony Integration (CTI)
Interactive Voice Response (IVR)
Text-to-Speech (TTS)
Internet
Speech Recognition
Wireless Communications
Fax processing

The Elix team strives to excel in delivering the most comprehensive software tools that ease implementation and management of automated customer interaction applications. Using leading-edge technologies, professional services, and partners worldwide, we empower organizations to maximize customer lifetime value.

Elix’s commitment to excellence includes first-class consulting and integration services, training and award-winning suite of products. A leading Genesys deployment specialist since 1995, Elix offers Genesys expertise, integration tools and Genesys-certified training that empower contact center managers with turnkey solutions.

Elix is headquartered in Montreal, Canada, with worldwide presence via an extensive network of VARs and solutions installed in over 46 countries. Today, Elix counts among its customers such prestigious names as ABN-AMRO, Air Canada, Bell Canada, Clarica, CP Rail, Desjardins Bank, Duke Energy, Ericsson, France Telecom, Gallup, Microcell, NCR, Nortel Networks, Ontario Lottery Corporation, Revenue Canada, SingTel, Teleglobe, TeleTech, Telus, Unisys, Verizon, Visa, and Wal-Mart. Leading investors such as Intel Communications Funds, Fondaction (CSN), and GTI Capital support Elix’s corporate mission and strategies and contribute to its promising future.

Elix combines 14 years of experience in the field of customer interaction automation. Elix was created in May 2000, following the merger of PRIMA and MediaSoft Telecom Inc., two equally prominent leaders in contact center solutions and interactive communication software. Merged as a new entity, the momentum of unprecedented growth set by these two recognized industry leaders continues today under the new Elix banner and a new corporate mission.

Contact Information
Elix
14, commerce Place,
5th Floor
Nuns Island, PQ,
H3E 1T5, Canada

PH: 514-768-1000
http://www.elixonline.com