Frank Solutions
Frank Solutions, Inc. (FSI) is a national leader in providing Interactive Voice (IVR) Response, Voice Recognition, Computer Telephony, Interactive Web Response and E-Commerce software solutions to the Government, Utility, Insurance, and Higher Education Marketplaces. The TelePath solution offers a wide range of proven, state-of-the art technologies to improve Customer Service and Call Center system operations.
FSI was founded in 1988 and maintains its national headquarters in Englewood, Colorado. It is FSI’s mission to develop long term relationships with their clients by providing proven Call Center technologies and unparalleled customer support. FSI currently has over 125 TelePath Client sites across the country.
The TelePath platform encompasses Interactive Voice Response (IVR), Computer Telephony (CTI), Interactive Web Response (IWR) and E-Commerce technologies. TelePath is designed utilizing a modular approach, which provides an open, non-proprietary environment for the incorporation of voice response, telephony, Internet, and E-Commerce applications. It is FSI’s philosophy to use “best of breed” technology for the implementation of the TelePath system. TelePath is provided as both a turnkey, on site solution as well as a hosted application. Our clients can choose which environment best suits their business processes and requirements.
INTERACTIVE VOICE RESPONSE (IVR)
TelePath IVR provides 24x7 access to data through the use of a telephone using either touchtone or voice recognition technology. TelePath can be delivered as a complete turnkey solution or a hosted application to provide complete integration with client data sources (mainframe/legacy, client-server, stand-alone PC), as well as a friendly and efficient telephone interface.
INTERACTIVE WEB RESPONSE (IWR)
TelePath IWR technology provides access to data across the Internet through standard browsers. TelePath utilizes ASP (Active Server Pages) and SSL (Secure Sockets Layers) technology, TelePath IWR Systems are able to provide a safe, secure, universal interface for all web-based constituents.
COMPUTER TELEPHONY (CT)
TelePath CTI module/Screen Popping provides call centers with the ability to deliver incoming calls and mainframe/custom screens to the CSR simultaneously. The appropriate screen will literally “pop” on the agent’s workstation as the call is transferred. TelePath CTI utilizes data captured from the IVR to identify the caller’s information with the host system. TelePath also provides “whisper” functionality, which will speak the caller identification to the agent.
VOICE RECOGNITION (VR)
TelePath Voice Recognition module enables a caller to speak into the TelePath IVR system along with touchtone input. Information such as account numbers, telephone numbers, dates, values, and a vocabulary of up to 10,000 words could be utilized by the IVR applications. The TelePath Voice Recognition engines provide complete support for spotting, continuous phrases, barge/in functions, and natural language recognition.
TEXT-TO-SPEECH (TTS)
Translating data into speech is a central tenet of the IVR process as the voice response system is designed to speak information back to the caller. Our approach is to utilize professionally recorded voice talent to provide a more pleasing and consistent interface. There are situations, however, when previous recording of information is not expedient, and therefore, computer generated speech synthesis may be employed. The TelePath system allows for native integration of TTS into our IVR technologies.
ELECTRONIC PAYMENT
Using TelePath electronic payment services, customers can pay taxes, fees and outstanding balances immediately and securely through either their telephone or web browser. Integrating with most major payment processing centers, clients can be assured that funds will arrive quickly and safely into desired accounts using credit card, ACH, and live check writing applications.
FAX PROCESSING
Using TelePath fax services, callers can receive dynamic fax versions of their account statements. Additionally, faxes can provide billing, payment and usage history specific to accounts. Government agencies can offer a range of informational fax documents such as maps with directions, policy and procedure statements, regulatory issues, etc. Customers can access each document individually, proceed through a menu of choices, or be faxed a master directory of document options.
Contact Information
Frank Solutions
9250 E. Costilla,
Suite 100
Englewood, CO 80112
1-800-701-0161
http://www.tpath.com