Interactive Intelligence

Interactive Intelligence Inc. (NASDAQ: ININ) is a global developer of multi-channel customer interaction management software that allows e-businesses, enterprises, contact centers and service providers to automate virtually every aspect of their business communications. The company was founded in 1994 and has an installed customer base of more than 750 companies worldwide. Interactive Intelligence customers include such brand name companies as DuPont, Abbott Labs, Ameritech, Bridgestone/Firestone, U.S. Robotics, Boeing, Walmart, NetZero, Red Cross of Canada, BMW Financial Services Italia, Bertelsmann Italy, Telegen UK and Telenor Norway.

Interactive Intelligence’s Interaction Center Platform™ is the basis for its unique suite of open, software-based products designed to replace proprietary communication devices such as PBXs, ACDs, IVRs, voice mail systems, fax servers, Web gateways and CTI middleware systems. Unlike CTI solutions, the Interaction Center Platform™ offers a unified architecture that virtually eliminates the need for integration. This architecture reduces start-up and maintenance costs, simplifies administration and increases ease of customization.

Interactive Intelligence is headquartered in Indianapolis and employs more than 400 people in offices around the world. The company sells its award-winning solutions through a global network of approximately 150 VARs. Interactive Intelligence received Microsoft’s 1998 Fastest Growing Independent Software Vendor’s (ISV’s) award, was named one of Red Herring’s Top 100 Technology IPOs of 1999, and was most recently listed in Software Magazine as one of the Top 500 Software and Services companies in the world.

Interactive Intelligence’s products have also won numerous awards, including Byte Magazine’s 1998 Top 25 Technologies, Solutions Integrator’s 1999 SI Impact award, Customer Support Management’s 1999 User’s Choice award, Call Center News Service’s Hot Picks 2000 award, the CRM 2000 Excellence award and TMC Labs Innovation 2000 award.

Interaction Management Software Solutions for Contact Centers, Enterprises, and Service Providers

Contact Information
Interactive Intelligence
8909 Purdue Road,
Suite 300
Indianapolis, IN 46268
Ph & Fax (317) 872-3000
e-mail us
http://www.ININ.com