MicroAutomation

About the Company

MicroAutomation, a leader in the design and implementation of technology-based call center solutions, provides a full range of state-of-the-art call management, computer-telephony integration (CTI), and interactive voice response (IVR) products, as well as start-to-finish solution design, implementation and support services.

MicroAutomation’s call center solutions are based on our award winning CallCenter Millennium™ Series products which offer a full range of inbound and outbound call management including sophisticated data collection and management reporting, onscreen agent telephony functions, intelligent routing, skills-based routing, virtual call center support, and much more. In support of CallCenter Millennium Series products, MicroAutomation provides IVR and CTI products from leading vendors in both technologies.

In order to meet the specific needs of each of our customers, both at initial implementation and as their call centers grow and evolve, MicroAutomation designs products and solutions that are flexible, scalable, and fully customizable.

To complete our total solution offering, MicroAutomation provides a full range of quality implementation services. Our highly experienced staff works closely with customers: first in a consultative role to define requirements and architect solutions; then in an implementation role to develop, integrate, install and thoroughly test a solution that fully satisfies the specific needs of each individual customer; and finally in a training and support role to provide system administrator and agent training and comprehensive post installation support and maintenance. Our staff is highly trained and has many years of experience in all aspects of call center, CTI, and IVR technologies.

By building solutions based on our award winning CallCenter Millennium Series products and best-in-class third party IVR and CTI products, and by offering a full complement of design and implementation services, MicroAutomation creates world class call center solutions that allow corporations to offer new and enhanced customer services that will be the backbone of their businesses well into the next century.

Contact Info.

MicroAutomation
5160 Parkstone Drive, Suite 140, Chantilly, Virginia
20151.
P:703-378-7000
http://www.microaut.com