Nuance

SpeechAttendant® from Nuance Communications
Product Links:
AutoAttendant
Nuance is the leading provider of speech applications, services and technologies for companies. Contact center business managers, hosting providers, and carriers worldwide trust Nuance to handle their critical customer interactions. Its solutions, available through a wide range of platform partners and integrators, deliver significant cost savings while enhancing customer satisfaction.

Product Overview
SpeechAttendant® from Nuance is the industry’s most accurate and natural speech-enabled auto attendant solution. It allows callers to speak the name of a person, department, service, or location and be automatically transferred to the requested party-without the hassle of searching for phone numbers or waiting to speak to an operator.

SpeechAttendant can route callers through menu-driven options and provide frequently requested information such as operating hours, mailing address, and driving directions to callers. By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image.

SpeechAttendant is designed to seamlessly integrate into your current infrastructure. Its research and product teams work hand-in-hand to maximize the potential of its core technologies to ensure the highest quality and best value for its customers.

Features include:
Unique Name Dictionary
SpeechAttendant provides a unique dictionary containing over one million pre-tuned names. This dictionary significantly increases performance by supporting multiple pronunciations for a name and reduces the time and costs associated with tuning speech applications.

Leading Edge Multi-lingual Support
Because SpeechAttendant can recognize up to two languages simultaneously, you can tailor your auto attendant application to meet your specific requirements, resulting in better system performance.

The Most Natural Language Available
Nuance is the industry leader in natural language processing. As a result, SpeechAttendant allows callers to use complete sentences such as “May I speak with Tom Smith, please?”

Automatic Updating of Corporate Directory
SpeechAttendant will automatically update its directory by interfacing to your existing corporate directory using LDAP or any flat file format.

Scalability to Accommodate Growth
Thanks to its underlying speech and telephony technologies, SpeechAttendant supports up to 25,000 directory listings and unlimited ports. It also provides unparalleled redundancy.

Telephony Integration
SpeechAttendant offers the widest selection of telephony interfaces and allows you to seamlessly integrate the product to your current telephony infrastructure.

Whitepapers Provided by Nuance

• The Voice Automation Top 10: Key Considerations For Deploying Speech


• The Five Essential Facts That Every Company Needs to Know


• Delivering Cost Savings and The Best Customer Experience: Speech Versus DTMF