Pivotal

Pivotal offers customer-driven CRM solutions that can help give your company a competitive edge in today’s business market. They’ve helped companies such as Sharp Electronics, Centrex Homes, Farm Credit Services of America and Primera Blue Cross manage their sales, marketing and customer services processes to deliver a customer experience that sets them apart.

Pivotal is a leader in the CRM market and offers over 10 years of expertise with over 1,800 customers. They offer customer-driven strategies and solutions that enable companies to deliver a customer experience that sets them apart. Over the years, Pivotal has helped a range of companies manage sales, marketing, and customer services processes for optimal advantage, and maximum return on investment. Learn more at: http://pivotal.crmoptions.com

Sales Suite
The Pivotal Sales™ suite enables enterprises to manage and automate one of their key competitive advantages: their sales process.

As your business grows and processes evolve, Pivotal Sales tools have the flexibility to change. Ensuring that your sales force has a consistent and proven sales methodology supported by innovative productivity tools will help your team achieve measurable sales results.

Marketing Suite
The Pivotal MarketFirst™ suite is a marketing automation and lead management solution that enables marketers to conduct even the most complex multi-channel marketing campaigns. Profile your customers and prospects, target each with a highly personalized and relevant message, deliver the message at the right time via the right channel, and ensure consistent and effective follow-up.

Achieve higher response rates and better lead quality with precisely targeted campaigns based on data captured at every point of interaction. Increase lead quality and retention rates with fewer resources, improving ROI.

Service Suite
Profitable service teams go beyond solving problems. They keep customers coming back by making them feel good about doing business with you.

The Pivotal Service™ suite helps you cultivate brand loyalists by helping service professionals capture, manage, and resolve customer service and support requests quickly, while never losing sight of up- and cross-selling opportunities.

With Pivotal, any service process—no matter how complex—can be quickly and cost-effectively implemented, allowing all CSRs to resolve customer inquiries in a repeatable manner, speeding incident resolution and improving customer satisfaction.

Find out more at: http://pivotal.crmoptions.com