Telephony@Work
Telephony@Work, Inc. is a developer of cutting edge, Internet-integrated enterprise Computer Telephony solutions for call centers and companies. The company’s comprehensive suites of Windows NT-based, turnkey client server Computer Telephony (CT) products are distributed through direct sales as well as through an international network of telephony dealers throughout the United States, Asia, Australia, the U.K., Latin America and the Middle East. Telephony@Work’s software is uniquely scalable and enjoys real-world large-scale implementations by companies and blended call centers, including public companies.
CallCenter@nywhere is the company’s comprehensive solution for virtual and traditional call center implementations. It offers literally all the pieces of the call center puzzle in one pre-integrated suite of applications. The platform gets its name from the fact that it can queue and route interactions from anywhere (i.e. phone, fax and web); that it can be installed anywhere (through support for T-1, E-1, ISDN and analog lines); and that it enables call centers to deploy and seamlessly blend agents and supervisors from anywhere (local, branch office and remote locations). This platform has won many industry awards, including 1999 Product of the Year from both Computer Telephony Magazine and CallCenter Solutions Magazine, Best of Show from the 1999 Computer Telephony Expo, CallCenter Solutions Magazine’s 1999 Editor’s Choice and CallCenter Magazine’s ‘Best of Show’ award for the 1999 CallCenter Demo and Conference in Orlando, an event attended by every major provider of call center solutions.
Telephony@Work’s solutions not only work on the telephone network’s periphery (i.e. applications integrated with PBX mainframe switches), they can actually become the heart of your communications infrastructure. Telephony@Work offers an unprecedented scope of integration and functionality for each of its enterprise solutions. In addition, our telephony products can be monitored, maintained and configured from anywhere on the LAN or WAN and even over the Internet.
Telephony@Work products are Windows NT-based for ease of use and can be configured and maintained without any prior telephony experience. Unlike many competitors who simply run programs originally written for DOS under Windows NT, our applications were designed specifically for Windows NT and make use of the operating system’s multi-threading capabilities. The company’s CallCenter@nywhere platform can replace your PBX entirely or integrate with your mainframe or IP PBX. The company has implemented and tested its solutions outside of the U.S. and offers support for T-1, E-1, ISDN and analog lines - giving Telephony@Work products global compatibility.
Contact Info.
Telephony@Work, Inc.
4180 La Jolla Village Dr.
Suite 450, La Jolla,
California 92037
Phone: (858) 410-1600
http://www.telephonyatwork.com