Verizon Call Center Services

About the Company

Verizon Call Center Services is a leading provider of multimedia call center/contact center integration services, from single sites with 100 agents to multi-site operations with thousands of agents networked into a single “virtual” contact center.

Through professional design and integration services, systems, software, middleware, and post-implementation support, Verizon makes the integration of disparate call center systems cost-effective and timely.

The solutions offered by Verizon Call Center Services help customer call centers achieve higher service levels, reduced costs and increased revenues through innovative solutions.

In the call center, our focus is the application space between the ACD and the desktop. Through the use of open technologies, these solutions are independent of the selected ACD and desktop vendors, and work seamlessly with other call center enabling technologies such as interactive voice response (IVR) and workforce management (WFM).

Verizon partners with a number of leading systems integrators, software providers and platform/desktop vendors to maintain the knowledge and resources needed to deliver complete CTI solutions.

Don’t forget to tell them you saw them at TelephonyWorld.com!

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Contact Info.

Verizon Call Center Services
100 E. Royal Lane,
Suite 300
Irving, TX, 75039, USA

Toll Free: 800.700.5114
Tel: 972.443.0400
Fax: 972.443.9688
http://www.verizon.com/ccs