Latest Telephony and Telecommunication News
- Jan 22, 2008
Clarus Systems and IQ Services Continue Successes in Multi-Channel Load Testing SolutionsClarus Exec Richard Whitehead to Deliver “Intro to Unified Communications” Session at 2008 Internet Telephony Conference & Expo
- Jan 10, 2008
StarTek Set to Launch its Latest Contact Center in Mansfield, OhioNew Centers in Ohio, Texas Support Planned Growth Strategy for 2008
- Jan 03, 2008
Telanetix Wins Contact Center Contract with NAVISAccessLine Division Will Provide Business Phone Service for Vacation Rental Contact Center Provider
- Dec 13, 2007
Acxiom Corporation and VoiceVerified Form Strategic Alliance to Bring SoundAccess to Call CentersIdentity protection system uses voiceprint to access high-security accounts
- Dec 12, 2007
Telanetix AccessLine Division Wins Contact Center Contract with Vacation Rental Solutions Provider N - Dec 03, 2007
NewVoiceMedia Named to Implement Caller Recognition in Silverjet’s First Contact Centre - Nov 21, 2007
Cisco Certifies Zeacom’s Communications CenterZeacom Achieves Formal IVT Certification on Their UC Offering for the SMB Market
- Nov 16, 2007
Teleopti Solution Now Rated “Avaya Compliant”Workforce management software is compatible with key Avaya contact centre solutions; helps leading Croatian cellular company manage its contact centre workforce more effectively
- Nov 16, 2007
Teleopti Solution Now Rated “Avaya Compliant”Workforce management software is compatible with key Avaya contact centre solutions; helps leading Croatian cellular company manage its contact centre workforce more effectively
- Oct 10, 2007
Amcat and CRMnow integrate CRM with customer contact to provide mortgage companies with next-generatAmcat’s Contact Center Suite operates with CRMnow’s Mortgage iQ allowing mortgage companies to leverage CRM data to plan more effective marketing campaigns and customer interactions so that customers can do more with less
- Oct 02, 2007
Improving IVR Usage, Acceptance, and Customer SatisfactionNow Available: IVR Improvement Strategies 2007
- Oct 01, 2007
Interactive Intelligence Ranked Sixth Fastest Growing Indianapolis Public Company - Aug 17, 2007
VIPdesk Grows Rapidly in 2007Home-Based Call Center Service Provider Seeks Over 5,000 Applicants to Meet Demand
- Aug 17, 2007
Parature Selects Angel.com’s Virtual Call CenterAngel.com Technology Chosen by Leader in On-Demand Customer Support
- Aug 13, 2007
Contact Centers Embracing Performance Management Software ToolsCost and Productivity Benefits Driving the Adoption of Performance Management Software Solutions in Contact Centers
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