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Another day dawns. With it comes absent agents. Downed trunks. Relentlessly increasing call volume. And yet another surprise program from your marketing department. Life in a call center is always intense. And though you may not be able to predict everything that will go wrong on any given day, with Intecom's CallWise you can certainly be prepared.

At Intecom, we've focused our resources on easing the problems you face everyday. Resources like superior technology and engineering, extensive call center experience and a dedicated staff of specialists. That's how we created CallWise, the call center solution that offers virtually unlimited call capacity, unparalleled call routing abilities and exceptional CTI features to keep you prepared for the inevitable - not to mention the unexpected

EFFICIENT CALL ROUTING

CallWise performs dynamic, real-time analysis of your traffic load, average call length and more - then makes the necessary adjustments to keep your, workflow running smoothly. Fewer calls are abandoned. Agents handle calls more quickly and stay better informed. Supervisors have more time to assist agents and manage resources. And CallWise offers skills-based routing to make sure your customers get the best help available - whether the appropriate agent is located in your office or thousands of miles away.

CTI - RICH FEATURES

CallWise offers a full array of CTI-rich features to help you increase productivity and profits. Mine your call center for valuable information to create detailed reports. Manage customer expectations with caller wait -time notification. Use screen synchronization to give agents instant access to caller information and create cross-selling opportunities. Implement call blending so agents can tackle both inbound and outbound calls quickly and efficiently. Or create an enterprise - wide network that makes it easy for other departments to share information.

SCALABLE TO FIT YOUR NEEDS

CallWise is based on our flexible Intecom E platform. With the E ' s open architecture, we can easily integrate the applications you need to make your business work the way you want - applications like voice mail, integrated voice response, customer databases, workforce management systems and more. And with the E's high level of system redundancy, you can rest assured your critical service and revenue generating applications will never miss a beat.

CHOOSE THE CALL WISE PACKAGES THAT FIT THE WAY YOU WORK

Allows supervisors to group agents in any manner and to monitor their status with real-time, color-coded graphics. Special alerts let supervisors know if an agent ties up a line or leaves a customer on hold too long. And more than 100 pre-defined messages allow agents to ask for help or report problems.

CallWise Transact -

Helps you track the products and services your customers want most. Simply define a set of transaction codes and have your agents enter the appropriate code during or between each transaction. Then generate detailed reports by code, agent or pilot. Makes your call center an effective tool for savvy business planning.

CallWise Reporter-

Offers 70 standard reports. Collect and process highly specific information, such as which pilots received more than 300 calls between 7 and 9 a.m. Or calculate call status averages and time percentages for single agents or groups.

CALL WISE MAKES YOUR JOB EASIER

Virtually unlimited call capacity. Intelligent call routing. CTI-rich features. CallWise truly is the ACD you've been hoping for. Yet it offers more than just these powerful features. CallWise comes complete with one of the most responsive, customer service oriented companies around. In fact, it's our ability to develop strong business partnerships to listen and learn from our customers that gives us the ability to develop such advanced, well-designed systems.

Whether your call center has four agents or 4,000, CallWise fits the way your business works.

Get more info here

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