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January 05, 2005

Posted by - TelephonyWorld @ 10:31 pm PST

VOICEGENIE RECEIVES 2004 "PRODUCT OF THE YEAR" AWARD BY TECHNOLOGY MARKETING CORPORATION'S CUSTOMER INTER@CTION SOLUTIONS MAGAZINE

VoiceXML 2.0-certified platform singled out once again for its technological excellence and outstanding innovation

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NORWALK, CT, and Toronto, ON - January 5, 2005. VoiceGenie Technologies Inc., the performance leader in VoiceXML-certified platforms and solutions powering today's next-generation speech services, today announced that Technology Marketing Corporation's (TMCT) Customer Inter@ction Solutionsr magazine (www.cismag.com) has named VoiceGenie's NeXusPoint 6.4 platform as a recipient of the "2004 Product of the Year" award. Customer Inter@ction Solutions has been the premier publication in the CRM, Call Center and Tele-Services industries since 1982.

NeXusPointT, VoiceGenie's high-performance, scalable VoiceXML 2.0-certified platform solution, delivers the industry's most reliable and flexible infrastructure for powering next-generation speech-enabled services. With a decade of product development, testing and qualification behind it, NeXusPoint offers the industry's widest selection of best-of-breed ASR/TTS engines, speech applications and development tools - all fully integrated, tested and supported by VoiceGenie.

"We are proud to receive the TMC Product of the Year Award for 2004," said Adrian Lee-Kwen, Vice President of Engineering at VoiceGenie Technologies. "With NeXusPoint 6.4, VoiceGenie once again raised the bar in VoiceXML platform technology, delivering unrivaled performance, functionality and reliability. This award underlines our commitment to providing the industry's leading infrastructure for powering next-generation services. "

"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. VoiceGenie has demonstrated to the editors of Customer Inter@ction Solutions that the NeXusPoint VoiceXML platform has gone the extra mile to help improve both the customer experience and the ROI for the companies that use it," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.

The Product of the Year Award winners for 2004 will be published in the January 2005 issue of Customer Inter@ction Solutions magazine.

About VoiceGenie Technologies Inc.

VoiceGenie Technologies Inc. is the proven performance leader in VoiceXML-certified platforms and solutions powering today's next-generation speech services. Headquartered in Toronto, Canada, VoiceGenie offers a flexible, standards-based framework that includes platforms, packaged solutions, custom applications and services. Our solutions help Enterprises and Telecommunications Service Providers quickly and easily deliver speech or touch-tone applications to automate customer and employee self-service transactions. Since the initial development of markup-based dialog languages including Phone Markup Language (PML) in 1995, and VoiceXML in 1999, VoiceGenie has recognized the value of open-standards environments for delivering exceptional and cost-effective customer service solutions. As a pioneering contributor to VoiceXML's advancement, VoiceGenie continues to support and influence the direction of the standard.

VoiceGenie powers some of the largest VoiceXML and VoIP deployments in the world and successfully manages millions of customer calls daily. Our customers include leading organizations such as AT&T, AIG, Air Canada, Citigroup, France Telecom, Merck, Mobilkom Austria, Orange, SBC Technology, Scana, Scotiabank, Verizon, Vesta, and others. VoiceGenie partners with best-of-breed product and service providers such as Audium, Brooktrout, IBM, Intel, Loquendo, Nuance, Nuasis, Oracle, Phonetic, Rhetorical, ScanSoft/SpeechWorks, Sun, Telisma, TuVox, Vicorp, VoiceObjects, Vocent and more. For more information, visit http://www.voicegenie.com.

About TMCr
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMCr) publishes Customer Inter@ction Solutionsr and INTERNET TELEPHONYr magazines, Web portal TMCnet.com, and the online publications SIPT, Speech-WorldT, VoIP DeveloperT, WiFI TelephonyT, WiMAXT, Alternative PowerT and BiometriTechT. TMCr is also the first publisher to test new products in its own on-site laboratories, TMCr Labs. TMCr produces INTERNET TELEPHONYr Conference & EXPO, VoIP Developer Conferenceä and Global Call Center Outsourcing Summitä. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details.