Ottawa, Canada; Montreal, Canada - May 31, 2005 - C3Gateways is a Montreal-based telecom systems innovator. Their breakthrough ContactIPT platform represents a quantum leap in telephony, delivering new and powerful assisted automation solutions to the call center world. PIKA Technologies' media processing building blocks inside ContactIP directly contribute to this breakthrough technology. ContactIP tailors the right "mix" of automated and human responses to suit each customer transaction resulting in increased customer satisfaction and improved productivity.

ContactIP applies workflow concepts to enable time-saving, skills-based routing of real-time conversation between customers and agents in a contact center. ContactIP is comprised of five modules, one of which includes a voice gateway. Analog and digital network access boards and software from PIKA Technologies are incorporated in ContactIP's voice gateway. The boards and software enable conferencing services, play and audio streaming for recording capabilities, which are necessary for ContactIP to seamlessly blend live and pre-recorded assistance. C3Gateways details the complete ContactIP system at http://www.c3gateways.com/ve/sp.shtml

C3Gateways' partner Phocus Solutions Inc. delivers call center services for brand name North American retailers. They have been using ContactIP with great success. "ContactIP empowers our agents to deliver just the right service for the ideal customer experience. It also enables us to achieve growing productivity gains of 30% while enhancing our agents' ability to be more focused on sales as well as creativity in an improved work environment," said Steve Ondrick, Vice President, Phocus Solutions.

"We chose PIKA Technologies' reliable media processing building blocks for several reasons," explained Peter Krnjevic, Chief Technology Officer, C3Gateways. "What we planned to do was truly ground breaking so we wanted to partner with technical experts. As well, PIKA Technologies has a reputation for being easy to do business with and willing to go the extra mile to help their customers succeed with their technology. Since ContactIP was to be revolutionary, we wanted a partner that would be willing to provide extensive technical support quickly. We have been thrilled with their technical knowledge and willingness to roll up their sleeves at any time of the day."

"Contact centers looking for that competitive edge will find it in C3Gateways ContactIP," said Terry Atwood, Vice President Sales, Marketing and Customer Care. "ContactIP is a technically brilliant application that will set the standard for call centers."

You can learn about PIKA Technologies' reliable media processing building blocks for both TDM- and IP-networks at the following web page: http://www.pikatechnologies.com/products/index.htm

See PIKA Technologies' reliable media processing building blocks at SUPERCOMM in Chicago, June 7 to 9, 2005. Talk with their technical masterminds at Booth # 72080.

About C3Gateways

C3Gateways is a Montreal-based telecom systems innovator offering assisted automation solutions for the Call Center market. With its breakthrough communications technology, C3Gateways both gained National Research Council recognition and the immediate attention of industry experts. Its unique platform, ContactIP, is currently deployed and servicing Canadian clients at one of North America's largest and most progressive retailers. ContactIP is a unique, easy to deploy and user-friendly assisted automation solution, which delivers a flexible blend of speech-enabled self-service and `live agent' support to suit each customer transaction. Key markets for this breakthrough solution include the Retail, Hospitality, Financial and Telecom industries. Visit www.c3gateways.com for more information or call +1-514-908-2400.

About Phocus Solutions Inc.

Phocus, based in Montreal, Quebec, is a customer-interaction and electronic customer relationship management company with over 10 years of customer support experience. Phocus Solutions is a premier Call Center that delivers up to the minute customer responses for major retailers. With over 100 agents, Phocus' ICSP business model is designed to maximize customer loyalty and satisfaction. The company's agents and consumers communicate verbally using a regular telephone, backed by technology to facilitate the automation of order entry and delivery systems of products and services in highly demanding retail and e-commerce consumer environments.

About PIKA Technologies

PIKA Technologies' reliable media processing building blocks connect computer systems to TDM and IP networks. Brand name companies design groundbreaking IVR, call center, custom PC/IP PBX, fax and logging solutions using PIKA Technologies' building blocks. With two decades of experience in this industry, the company is recognized for earning strong relationships with its customers worldwide by delivering direct, expert technical support. Headquartered in Ottawa, ON, Canada, the company has ranked in The Branham300, an authoritative ranking of successful Canadian high tech firms, for four consecutive years. Visit www.pikatechnologies.com or call +1-613-591-1555 for more information.