Crash Courses

Five Strategies for a Low-Cost VoIP Solution

2009-11-24T21:50:00Z

With low long-distance bills, a single, efficient data network, and productivity gains, there’s little question that a VoIP system pays for itself over time. Fortunately, VoIP vendors have developed a number of options for lowering the initial cost of VoIP as well.

Five Technical Requirements for a Successful VoIP Installation

2009-11-06T19:08:01Z

Once the planning phase of the VoIP rollout is complete, the real technical work begins. A successful VoIP installation causes minimal disruption to the organization. For a seamless transition from legacy to next-generation IP communications, keep in mind the following five technical requirements.

Five Steps to Prepare for a VoIP System Implementation

2009-10-29T19:42:00Z

Choosing a new business telephone system is just half the battle; the other half is implementing this critical communications infrastructure. Careful planning is the key to a successful IP communications rollout. To make sure you cover all the bases before implementing your VoIP phone system, follow these five steps.

Top Five VoIP Communications Features for Teleworkers

2009-10-16T15:54:00Z

IP communications has brought telework into the mainstream. The ability to access a company’s internal phone network over any wi-fi connection enables workers to be as productive at home and on the road as they are at the company office. On the strength of VoIP’s remote access features, businesses are increasingly allowing their employees to telecommute and even, in some cases, experimenting with all-telework ‘virtual offices’.

Top Five VoIP Upgrade Opportunities

2009-10-01T21:40:00Z

What’s the best time for a Voice over Internet Protocol (VoIP) upgrade? To some IT managers, anytime is the right time to update the IP communications system. But some situations are especially ideal for a business telephone system upgrade. Budget-minded managers want to bear in mind these top five scenarios for a VoIP services upgrade.

Top Ten VoIP Collaboration Tools for Enterprise

2009-09-17T21:20:00Z

Voice over Internet Protocol (VoIP) technology is finally making good on its promise of voice-data integration. Early VoIP borrowed bandwidth to transmit voice signals. Today’sVoIP systems aspire to a greater goal, integrating communications with information sharing applications. The result: IP communications has become IP collaboration.

Top Five Reasons Businesses Switch to VoIP Services

2009-08-26T20:06:00Z

The main reasons companies migrate to Voice Over Internet Protocol (VoIP): cost, cost, cost… right? Actually, lowering the monthly phone bill is only one of the many reasons businesses are switching to VoIP business phone services.

Appointment Setters: Persistence vs. Annoyance

2009-06-25T20:55:00Z

Appointment setting requires persistence and perseverance. At the same time, appointment setters must take care to respect the time of the people they are contacting.

Business Phone Systems: ROI Considerations

2009-06-18T19:53:00Z

In order to measure the return on investment ( ROI) of a new business phone system, business decision-makers should consider the value of time and professionalism. Also, it’s wise to think about how a phone system may help a sales department become more efficient and successful.

Phone Systems: Constituent Requirements

2009-04-25T00:49:01Z

Whether on Wall Street or Main Street, companies are no longer confined to their physical addresses. Satellite offices, home-based workers, traveling sales and support personnel, even employees located on-site at customers’ offices comprise today’s companies. Phone systems that integrate all locations with shared services are the virtual walls that unite corporate workers wherever they might be located.

Restoring Caller ID Data to VoIP Phone Calls for CRM Users

2009-04-15T13:06:00Z

A handful of consumer VoIP phone systems strip calls of valuable data that companies use to provide better service. Developers offer solutions that blend VoIP phone technology with improved database tools.

Which Businesses Can Benefit from Answering Services?

2009-04-10T17:52:00Z

Answering services are most familiar in the context of businesses that are on call twenty-four hours a day, such as physicians’ offices and repair services. However, a variety of other companies--including entrepreneurs and small businesses--can take advantage of answering services to provide personalized customer service when staff isn’t available to take incoming calls.

Use a Live Answering Service to Gain Competitive Advantage

2009-03-10T01:55:00Z

Smart companies are using the current economic downturn to outmaneuver competitors in every way possible. Here’s a simple idea that saves money and delivers return on investment: hire a live answering service.

Outsourcing Your Call Center: When to Implement this Valuable Strategy

2009-02-10T00:19:00Z

There comes a time in the life cycle of many businesses when the question must be answered: continue handling customer service calls in-house or used an outsourced call center? While it’s certainly no easy decision to make, taking stock of resource allocation and examining strategic direction are benchmarks that can help.

Telemarketing Services Help Companies Stay on Offense during a Downturn

2009-01-15T19:16:00Z

Assertive telemarketing can prevent a downturn from becoming a downward spiral.