Active Voice Corporation, a rapidly growing and dynamic telecommunications software company, is seeking a Marketing Research Assistant to gather, organize, analyze, interpret and present market intelligence information to support the Active Voice sales channels, product marketing, management and product development.

Responsibilities:

• Solicit and collect competitive product and pricing information
• Maintain a competitive research library
• Research and write competitive analysis reports
• Regularly distribute key competitive info to Product Marketing Managers, Inside Sales & Field Sales
• Arm and train Inside Sales to use the competitive info so they can answer competitive questions from Field Sales
• Receive calls from field sales regarding competitive information
• Develop and carry out secondary marketing research projects
• Develop and carry out primary marketing research projects (ex. survey’s)
• Work with Product Marketing Managers on special projects
• Work with Active Voice management on special projects
• Conduct month end, quarter end and year end sales analysis for Director of Marketing
• Estimated time allocation to duties:
  - 25% Maintaining research library and answering questions from field
  - 25% Writing competitive research and training
  - 25% Conducting marketing research projects
  - 25% Sales analysis and conducting special projects

Requirements:

• Excellent communication skills (especially written) required
• Excellent analytical and quantitative skills required
• Strong MS Excel spreadsheet and MS Word skills required
• Education and/or experience in Marketing required
• Experience with high technology desired
• Experience developing, conducting and interpreting surveys desired
• Demonstrated ability to meet project deadlines
• Self motivation and the ability to work with little supervision
• Ability to handle multiple projects simultaneously
• Good people and customer relations skills
• A team player and positive attitude
• Career interest in Product Marketing
• College degree preferred

Active Voice is the world's leading manufacturer of PC-based voice messaging systems and a pioneer in Computer-Telephony Integrations. Our offices are located near Seattle Center. We offer competitive salary and benefits and a stimulating, dynamic work place with opportunities for personal challenge and growth.

Active Voice, a rapidly growing telecommunications firm, has an opening for Production Engineer to work in the Production Department.

Responsibilities:

• Maintain a formal and consistent release process for new products.
• Maintain bill of materials - completeness
• Production liaison with product development groups and provide input on manufacturability
• Validate production processes and work toward greater efficiencies.
• Assist Quality Control and Quality Assurance function in implementing enhanced quality processes and procedures

Requirements:

• Experience with PC Software/High Technology Industries
• Experience with product releases, ECN’s, BOM’s
• ERP environment with order configurator
• General ability to troubleshoot and analyze problems
• Proven organizational and communication skills

Preferred:

• Bachelors degree in Manufacturing/Industrial Engineering or Production Management.
• 3 years experience with production management
• Experience with DOS, Windows, OS/2, and MS Office
• Experience with Novell Netware desired
• ISO 900X quality system experience a plus

Active Voice, a rapidly growing and dynamic telecommunications software company, is seeking a Hardware Integration Architect to work in the Product Development department

Requirements

• A BS degree in Electrical Engineering or a related field is required. May substitute an AA degree or vocational certificate in a computer program, with equivalent experience.
• 5 to 10 years direct experience with PC hardware in a software development environment, including a thorough knowledge of:
• Intel 80X86 based PC platforms
• Industrial computers
• Non Intel based platforms or embedded systems
• Mass storage peripherals
• Communication peripherals
• Operating systems including MS-DOS, OS/2, Windows NT, and Novell (PC and embedded)
• 3 to 5 years direct experience with telecommunication hardware including voice and fax
• Demonstrated ability to effectively communicate with customers, vendors, and employees
• Demonstrated ability to manage large scale hardware projects
• Demonstrated ability to effectively plan, at both strategic and tactical levels.

Description

• Provide technical direction and product leadership for hardware, both strategic and tactical
• Work closely with Engineering Manager to develop overall hardware product plan
• Research computer and telecommunication hardware technology, and associated operating systems
• Prototype, test, and demonstrate proof-of-concept for new hardware elements
• Involved with technical standards definition and compliance
• Assist hardware staff on technical questions and issues
• Educate and technically mentor staff on new hardware technologies and hardware industry trends
• Vendor and customer involvement
• Work effectively with hardware staff

Active Voice, a rapidly growing and dynamic telecommunications software firm, is seeking a Hardware Test Engineer to work in our Quality Assurance Department.

Responsibilities:

• Designing, implementing and performing application level tests to ensure that software applications perform in a wide configuration of PC environments
• Designing and implementing production level tests that ensure that hardware is correctly configured
• Monitoring hardware field failure rates

Requirements:

• B.S. in Electrical Engineering, or equivalent
• Extensive experience configuring PC hardware
• Strong C programming skills
• Superb analytical skills

Active Voice, a rapidly growing and dynamic telecommunications software firm, is seeking a Software Quality Assurance Engineer.

Responsibilities:

• Develop and maintain quality standards for communications software
• Develop and execute test plans and automated systems tests
• Coordinate with multiple disciplines to define requirements and design features for communications, networking, and desktop software
• Ensure quality of software throughout development cycle; from conception through design and development to release

Requirements:

• Strong analytical and critical thinking skills
• Ability to analyze problems, communicate, and lead in a team environment
• BSCS/BSEE or equivalent: CS, EE, Math, or Physics preferred
• Experience with communications software and PC hardware, exposure to C/C++ programming a plus
• Strong desire to learn about and participate in the software development process

Active Voice, a rapidly growing and dynamic telecommunications software firm, has an opening for a Global Corporate Sales Manager responsible for managing strategic account business issues. This person will report directly to the General Manager, Corporate Sales.

Responsibilities:

• Account management for Corporate Partner sales. Complete accountability for sales and projects to grow strategic partner business.
• Project management of proprietary partner releases; interaction with various corporate departments at the highest level
• Contract administration
• Problem solve in the technical, sales, pricing and account areas
• Assist with the customization of products, managing and monitoring the conversion of their product
• Develop business plans
• Conduct sales training for partner field sales account managers and Active Voice Regional Managers.
• Interact with Partner Corporate Management and field sales force. Work with Active Voice field sales force and divisional managers.

Requirements:

• Ability to work with development project managers and engineers; provide information to/from the partner product managers
• Proven ability to meet sales quotas
• Knowledge of telecommunications industry and PBX marketplace.
• Strong presentation and organizational skills
• Contract negotiation experience
• Strong communication skills
• Ability to interact with all divisions and field sales account manager
• Knowledge of telecommunication industry and voice processing a plus
• Ability to travel for extended periods of time.

Active Voice, a rapidly growing and dynamic telecommunications software company, is seeking Software Engineers who thrive in a fast paced, high tech environment.

Responsibilities:

• Develop feature level requirements, functional requirements and design specifications for PC and embedded unified messaging systems
• Work with development leads to determine the architecture of the product/features
• Take ownership of the functional requirements of a product or set of features on a new or existing product using C++ and object oriented development methodology to develop and implement components and multithreaded software applications
• Participate in a cross discipline development tea, through all phases of the product development cycle, including test and implementation.

Requirements:

• Master's degree and 1-3 years experience OR 5+ years experience developing commercially available PC based applications under Windows NT for enterprise computing environments
• Experience with C++ utilizing an object-oriented development methodology
• Demonstrated experience with MS Visual C++, Win32, COM/DCOM
• Demonstrated ability to apply expertise across a wide range of components

Active Voice, a rapidly growing and dynamic telecommunications software company, is seeking a User Interface Design Engineer who thrives in a fast paced, high tech environment. We do computer telephony integration software development and are looking for a very seasoned HCI professional to come in and build our UI department. This person will be responsible for usability and UI design for the complete Active Voice product line, including pc-based, audio and voice applications.

Roles/Responsibilities:

• Develops design concepts and implementations of graphical user interface design, with the Engineering Teams.
• Develops and applies software design/usability processes in the investigation of technical problems. Produces specifications describing the user interfaces, navigation models, and internal structures for products being developed.
• Develops prototypes with the latest web development tools using usability principles for web browser-based products. Works closely with Engineering Team for feature request clarification.
• Participates in peer reviews for requirements, design and coding efforts.
• Participates in a cross discipline team development environment.
• Assists in defining the functional area of a product.

Requirements:

• 3 years software development experience developing graphical user interfaces.
• Experience with some of the following technologies:, IIS, ActiveX, ASP, HTML, VB Script, JavaScript, VB.
• Portfolio of UI design work.
• Demonstrated proficiency with all aspects of the software development process including requirements, design, implementation, testing and support.
• Experience with user advocacy and user-centered design
• Strong communication skills and the ability to work well with others in a team environment.
• Strong problem solving skills.
• Self starter and highly motivated individual.
• B.S.D.S./B.S.E.E or equivalent

Preferred:

• Experience developing under the Windows operating system.
• Significant knowledge of web-based software products deployed on Windows NT.

Active Voice, a rapidly growing and dynamic telecommunications software firm is seeking a Software Engineer to focus on Setup/Installation development efforts.

Responsibilities:

• Develop and maintain installation application for an NT-based software product.
• Develop feature level requirements specifications.
• Develop feature level design specifications.
• Implementation of features in C++ using OO techniques
• Participate in peer reviews for requirements, design and coding efforts.
• Participate in a cross discipline team development environment.

Requirements:

• 1 to 3 years software development experience developing commercially available, PC-based applications under Windows.
• Experience with C++ utilizing an object-oriented development methodology.
• Demonstrated proficiency with the software development process including requirements, design, implementation, testing and support.
• Demonstrated experience with MS Visual C++, Win32.
• Experience developing under the Windows NT operating system.
• Strong problem solving skills.
• Self starter and highly motivated individual.
• Ability to work well with others in a team environment.
• Strong written and verbal communication skills.
• B.S.C.S or equivalent.

Preferred:

• Experience developing and maintaining setup and installation applications.
• Experience with COM or DCOM.

Active Voice, a rapidly growing and dynamic telecommunications software firm is seeking a Network System Administrator to function in the IS department.

Responsibilities:

• Senior administrator of data communications systems, network servers, organization, support and growth.
• Monitor system/s performance with objective of 98% uptime stability during normal business hours with continued focus on improving user experience.
• Focal point on Netware patches/updates/upgrades, optimizing load configuration, identifying, assessing possible 3rd party tools that improve stability, performance and administrative challenges.
• Troubleshoot user/system access issues and provide resource operations training, day to day network maintenance tasks and tier II backup on Exchange e-mail system.
• Involvement on planning network system topology, make recommendations for purchase or upgrade of data networks installation, monitoring, testing and servicing.
• Provide technical administration and growth on the corporate server backup equipment and processes.
• Assignments to projects such as corporate disaster recovery, data security, document retention where complex scope and technical analysis require evaluation of identifiable factors requiring detailed work breakdown plans and communication defining what will be done, by who and when.

Requirements:

Active Voice, a rapidly growing and dynamic telecommunications software firm, is seeking a Technical Support Engineer to provide responsive and reliable support solutions to a broad base of corporate customers. This person is responsible for resolving moderately difficult and unique customer problems concerning hardware and/or software applications. Must be able to travel throughout the assigned territory to perform on site installation and maintenance services.

Responsibilities:

• Ensure that the highest level of technical support is met at all times through prompt, thorough and professional assistance.
• Ensure customer satisfaction through excellence in customer service.
• Analyze problems and develop solutions to meet customer needs.
• Communicate with corporate customers via telephone and written correspondence,
• Provide on-site installation services and conduct administrative/enduser training
• Provide post-installation phone support.
• Escalate critical customer satisfaction issues.
• Provide “on call” after hours assistance as needed on rotating basis
• Provide field test installation and support services
• Provide feedback for continuous service improvement.
• Complete projects as determined by Supervisor.
• Successfully complete all product and service training as directed by management.

Requirements:

• Passion for being a customer advocate and drive to know technology
• Excellent call management skills and telephone etiquette.
• Strong written and verbal communication skills
• Ability to manage priority conflict and stress.
• Demonstrate logical and efficient troubleshooting skills
• Strong background in networking architecture and Microsoft Exchange.
• Flexibility to travel up to 20%.
• 2 years product support and 2 years field service experience in enterprise environment.
• Associate degree in computer related field and MCSE Certification
• Demonstrated high dependability and follow through.
• Demonstrated good decision and judgment through increased responsibility.

Active Voice, a rapidly growing and dynamic telecommunications software company, is seeking Web Developers who thrive in a fast paced, high tech environment. Become a part of a dynamic team building web interfaces to our successful unified messaging products. Work with the current (and beta releases) Microsoft web-based development tools and NT 5.0. Active Voice is looking to hire exceptional people with a strong sense of self, a passion for success and a commitment to the future of web technologies.

Requirements:

• 3 to 4 years software development experience developing commercially available PC based applications under Windows NT
• Web development experience using the latest technologies including: ASP, SQL, HTML, Visual Interdev
• 1-1.5 years in JavaScript or VBScript
• Experience with C++/COM (may have to write integrations to COM components)
• Demonstrated proficiency with all aspects of the software development process including requirements, design, implementation, testing and support.
• Client/Server Application Development
• Strong problem solving skills.
• Self starter and highly motivated individual.
• Ability to work well with others in a team environment.
• Strong written and verbal communication skills

Preferred:

• B.S.C.S. or equivalent
• Ability to use an object-oriented development (OOA and OOD) methodology
• Familiarity with ActiveX, Visual Source Safe, OleDB, DHTML

Roles/Responsibilities:

• Develop requirements specifications.
• Develop design specifications.
• Implement features using OO techniques.
• Participate in peer reviews for requirements, design and coding efforts.
• Participate in a cross discipline team development environment.