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Job Title: Telecommunications Specialist

Interactive Intelligence
3500 DePauw Blvd.
Suite 1060
Indianapolis, Indiana 46268
(317) 872-3000 Voice and Fax

Send Resumes to Human Resources Click here to find out more about Interactive Intelligence at TelephonyWorld.com

Interactive Intelligence, based in Indianapolis, IN, is a rapidly growing, premier developer of Computer Telephony, Communications Server Solutions for Enterprises and Call Centers. Our flagship product, Enterprise Interaction Center, is an all-in-one-server communications solution providing PBX, ACD, IVR, auto-attendant, voice-mail, and unified messaging functionality all on an NT-based server platform. Interactive Intelligence offers competitive compensation, benefits, and equity ownership in one of Indianapolis's fastest growing and most dynamic software companies.

Duties:
• Provide hands-on technical assistance to Resellers, customers, and prospects of I3
• Responsible for reading Logs and communicating with COs to fix telephone network problems
• Use diagnostic equipment such as Tbirds to monitor and troubleshoot phone network performance
• Work with COs and Resellers to troubleshoot CO phone network problems, and configure ISDN and T1 lines
• Responsible for framing coding and setting protocols with ISDN and T1 trunks
• Provide technical support to Resellers or direct customers in critical situations where technology implementation or product issues are impeding the successful use of I3 products

Requirements:
• Bachelor's degree in Electrical Engineering, Telecommunications or computer related field of study
• Minimum five years hands-on professional experience with telephony systems
• Minimum three years experience configuring and installing ISDN circuitry, T1s and Trunks
• Excellent communication, presentation, and phone skills
• Prior experience working with Dialogic, Natural Micro Systems or Rhetorex cards highly desired
• Minimum two years network administration experience
• Professional experience working with COs
• Must be self-motivated, self-directed and have the demonstrated ability to learn
• Demonstrated ability to exercise judgment to determine appropriate solutions to customer technical issues
• Ability to work in a team to meet critical deadlines
• Demonstrated ability to logically troubleshoot software and hardware issues
• Minimal travel required

Job Title: Technical Instructor Position

Interactive Intelligence
3500 DePauw Blvd.
Suite 1060
Indianapolis, Indiana 46268
(317) 872-3000 Voice and Fax

Send Resumes to Human Resources Click here to find out more about Interactive Intelligence at TelephonyWorld.com

Interactive Intelligence, based in Indianapolis, IN, is a rapidly growing, premier developer of Computer Telephony, Communications Server Solutions for Enterprises and Call Centers. Our flagship product, Enterprise Interaction Center, is an all-in-one-server communications solution providing PBX, ACD, IVR, auto-attendant, voice-mail, and unified messaging functionality all on an NT-based server platform. Interactive Intelligence offers competitive compensation, benefits, and equity ownership in one of Indianapolis's fastest growing and most dynamic software companies.

Job Title: Systems Engineers

Interactive Intelligence is seeking the best and brightest for software developers, technical communicators, customer support engineers, implementation service engineers, telephony experts (ACD, PBX, etc.), quality assurance engineers, and marketing and sales personnel. Interactive Intelligence offers flex-time, no dress code, excellent salary and benefits, and stock options. Founders believe in empowerment to team members. Our internal mission statement is "To do great things, and have a lot of fun."

Job Description:
• Provide hands-on technical assistance to Resellers, customers, and prospects of I3
• Mentor Reseller System Engineers and/or provide installation and on-site technical support
• Provide assistance in updating handlers to meet customer needs
• Provide technical consultation to prospective clients on telephony technology, I3 product line, assist with trade shows and with Request for Proposals
• Provide on-site support to Resellers or direct customers in critical situations where technology implementation or product issues are impeding the successful use of I3 products
• Provide technical assistance to sales representatives to capture new business
• Responsible for staying abreast of current technologies and industry trends
• Responsible for substantially eliminating the need for customer support by properly implementing products, effectively providing on-site customer technical assistance, and setting appropriate customer expectations

Requirements:
• Bachelor's degree in a computer related field of study
• Minimum two years hands-on professional experience with telephony systems
• Minimum two years experience installing and debugging complicated applications
• Excellent communication and presentation skills
• Proven knowledge of logic flow for customizations
• Professional experience working with Marketing and/or Sales Support
• Professional experience working with Telcos
• Demonstrated ability to exercise judgment to determine appropriate solutions to customer technical issues
• Ability to work in a team to meet critical deadlines
• Demonstrated ability to logically troubleshoot software and hardware issues

Job Title: Application Developers

Job Description:
Undergraduate degree in C.S., math, or engineering is desired, but not required. Positions require at least two years experience in the design and development of software applications. Pluses include: experience with modern relational databases such as Oracle or Sybase, familiarity with local and wide area networks, experience with development environments such as C++, Delphi, or PowerBuilder, experience in developing under Windows 95 or Windows NT. Microsoft certification is a major plus.

Job Title: Systems Developers

Job Title: Software Test Engineers

Interactive Intelligence is seeking the best and brightest for software developers, technical communicators, customer support engineers, implementation service engineers, telephony experts (ACD, PBX, etc.), quality assurance engineers, and marketing and sales personnel. Interactive Intelligence offers flex-time, no dress code, excellent salary and benefits, and stock options. Founders believe in empowerment to team members. Our internal mission statement is "To do great things, and have a lot of fun."

Job Description:

• Develop, implement and execute test cases/suites for Enterprise Interaction Center (EIC) and related software
• Test software manually and with automated methods
• Set up test labs
• Identify, document and track software and hardware problems encountered during testing
• Investigate new product features and their interactions with other EIC functionality
• Work closely with developers to ensure bugs are identified, fixed, and incorporated into product builds
• Propose appropriate and creative solutions to problems discovered during testing

Requirements:
• Bachelor's degree in a Computer Science, Computer Technology or related field
• Minimum two years experience as a Software Test Engineer, Software Developer, or related technical experience
• Knowledge of the software development process and environment
• Working knowledge of Telephony and/or other communication technologies
• Intermediate knowledge and experience with Internet technologies
• Experience configuring, installing, and troubleshooting PC Software, hardware, Windows 95 and NT workstations, and Windows NT networking environments
• Demonstrated ability to logically and analytically troubleshoot hardware and software
• Prior use of automated software test tools would be a plus
• Attainment of Microsoft Certifications would be a plus
• Excellent communication skills
• Ability to excel in a self-motivated and self-directed environment
• Ability to work in a team to meet critical deadlines

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