Altitude Software and Digium Deliver Advanced Contact Center Applications Suite over IP Platform
Digium® Inc., the Asterisk® Company, and Altitude Software, the leading independent contact center solutions vendor, today announced Altitude Software as a new Digium Premier Solutions Partner. The agreement marks a major addition to the growing portfolio of advanced business solutions running on top of the Asterisk open source telephony platform and Digium’s telephony gateway cards.
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The partnership enables contact centers to benefit from the highly scalable, resilient and cost-effective Altitude uCI customer interaction management suite working together with the Altitude vBox communications platform, a rich, enhanced SIP server that allows SIP to SIP and ISDN to SIP connectivity in contact centers worldwide. The Altitude products work with Asterisk and Digium ISDN gateway cards to create a complete multimedia contact center solution running on IP.
Altitude’s IP contact center provides the full functionality of the Altitude uCI suite with added connectivity to Altitude vBox, a SIP-based media voice switch, as well as to a variety of IP-PBXs through ISDN and CTI. This enables advanced contact center business applications to increase operational performance and business results, such as:
* blended multimedia services to maximize the interactions’ handling while reducing operational costs;
* outbound voice campaigns with advanced predictive dialing and answering machine detection to increase outcomes although ensuring regulatory compliance;
* self-service voice applications, reducing HR costs and leveraging 24*7 high-level services;
* Altitude Scripting Language tool to build, rapidly and cost-effectively, advanced agent desktop applications that deliver the information required for an outstanding customer service.
Digium is the creator, sponsor and driving force behind Asterisk, the most widely used open source telephony software. The company’s product lines include a wide range of software and hardware that enable businesses to implement turnkey unified communications solutions or to design their own VoIP systems. Resellers, telecom professionals and software developers choose Digium’s products, because only Digium delivers the technical superiority, security and flexibility associated with Asterisk.
“We are very glad to announce this partnership as it represents the combination of two industry leading technologies that will provide the market with outstanding IP features,” said Miguel Lopes, executive vice president of product management at Altitude Software. “The synergy between Digium and Altitude Software delivers scalability, efficiency and, most important, ‘peace of mind’ for contact centers wishing to increase profits and operational performance, based on Asterisk and Altitude solutions.”
Bill Miller, vice president of product management at Digium, said: “We are pleased to welcome Altitude Software into our technology partner program. The company offers complete contact center solutions that complement Asterisk. This alliance offers advanced business applications using Asterisk and enables customers worldwide to achieve greater price/performance.”
About Altitude Software
Altitude Software is a leading independent contact center vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact center. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 16 Offices in four continents. Please visit us at http://www.altitude.com.
About Digium
Digium®, Inc., the Asterisk® Company, created, owns and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Asterisk Business Edition and Switchvox IP PBX software to power a broad family of products for small, medium and large businesses. The company’s product line includes a wide range of hardware and software to enable resellers and customers to implement turnkey VoIP systems or to design their own custom telephony solutions. More information is available at http://www.digium.com.