CallMiner and Replay Systems Inc. Announce Reseller Agreement
CallMiner Inc., the industry leader in enterprise speech analytics, and Replay Systems, a value added reseller (VAR) of voice and data recording solutions, today announced the companies had executed a reseller agreement.
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“CallMiner’s Eureka Essentials product is a perfect speech analytics solution for our small-to-medium-sized contact centers,” said Scott Hurley, president and chief executive officer for Replay Systems. “Eureka Essentials provides SMBs with usable and actionable data without incurring a significant infrastructure investment (starting from single server solutions to processing up to 1,000 hours of recorded conversations per day).”
Vice president Channels for CallMiner, Inc., John Hamilton said, “CallMiner is very excited to forge this new partnership with Replay Systems, as they are a leading provider of voice and data recording solutions in many of the vertical segments where the speech analytics value is perfectly suited, for example, contact centers for financial and healthcare institutions. The CallMiner Eureka Essentials is platform agnostic (independent) and it will integrate seamlessly with any of Replay’s voice logging customers.” Visit http://www.callminer.com/eureka-essentials.htm for more information on CallMiner’s product suite including Eureka Essentials.
Replay’s Hurley said, “Although our customers have installed what we believe to be state-of-the-art voice recording technology, they have not heretofore been exposed to the power of extracting strategic business intelligence from contact center data. We believe adding speech analytics to their current mix of contact center applications will provide them with a huge competitive advantage.”
About CallMiner
CallMiner is the industry leader in enterprise speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at
(239) 689-6463 or visit http://www.callminer.com/index.htm.
About Replay Systems
Replay Systems is a nationwide dealer of call logging and quality monitoring solutions for the recording of digital, analog and VoIP telephone, video and radio communications. Solutions are used for contact centers, financial institutions, public safety facilities, healthcare institutions, enterprises, trading floors, government agencies, and first responders. Replay provides pre-sale consultation, sales, installation, training, and call recording support on a wide variety of voice and data recording and playback solutions.
Replay Systems has been a certified, full service dealer of voice and data recording solutions since 1996. Replay is based in Fort Lauderdale, Florida, but has satellite offices throughout the United States. Our technicians have a combined total of 400+ years of call recording experience. Replay is currently a VAR for the following recording platforms: Nice, VPI, Cybertech, FutureNet, Revcord, and Vidicode. Replay has a current base of over 1,000 customers. For more information, visit http://www.replaysystems.com.