Cellular One of NEPA Implements Info Directions’ Billing, CRM and Point of Sale Solutions
Integrated OSS/BSS/POS solution to help facilities-based wireless provider improve efficiency and enhance the customer care experience for end users
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Info Directions, leading developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, is pleased to announce that mobile service provider Cellular One of Northeast Pennsylvania (NEPA) has completed implementation of its CostGuard® XG OSS/BSS software and Lexys Point of Sale applications. Cellular One of NEPA will use the company’s line of software solutions in the Info Directions ASP to manage rating, billing, CRM and retail operations for its growing subscriber base.
Cellular One of NEPA is a rural cellular communications company that provides voice and data service over a CDMA network in Wayne and Pike counties, the two Pennsylvania counties bordering New York and New Jersey across the Delaware River. Providing service since 2000, Cellular One of NEPA provides first-class customer care and is committed to delivering the latest mobile products and services to its subscriber base.
With the implementation of the CostGuard XG OSS/BSS and fully integrated Lexys Point of Sale solution, Cellular One of NEPA now has the ability to link critical components in its corporate and retail activities to secure a single view of end user activities and purchases. The company has gained significant advantages by leveraging CostGuard’s ability to share the Product Catalog between the billing/CRM system and the retail POS, streamlining the launch of new products and services. CostGuard also provides for superior handling of outcollect files, so the company is confident it is accurately capturing and managing the revenue opportunities associated with this critical activity.
“CostGuard XG’s integrated billing, CRM and point of sale solution provides us with exceptional functionality and flexibility so we can offer our subscribers the latest service offerings and eliminate extraneous operations in our process,” said Jamie Davis, Market Manager for Cellular One of NEPA. “We are excited to be working with a company that is committed to serving the rural wireless market and continuously enhancing their solutions. We anticipate building a strong and successful partnership with Info Directions.”
“It has been a pleasure working with the team at Cellular One. They are clearly focused on the needs of their customers and willing to make the investment in infrastructure to ensure they can provide the latest mobile solutions,” said Donald Culeton, president of Info Directions. “CostGuard XG and its integrated POS solution were built for progressive companies like Cellular One. We look forward to providing them with the operations systems needed to help facilitate growth, simplify operations and enhance the end user experience.”
About Cellular One of NEPA:
Cellular One of Northeast Pennsylvania is a privately held company offering the best wireless coverage available in the scenic northern Pennsylvania Poconos. The Company has made extensive investments in its network and expanded its service offerings as part of its commitment to delivering unparalleled voice, data, and customer service. Cellular One of Northeast Pennsylvania is headquartered in Honesdale, Pennsylvania.
About Info Directions, Inc.:
Info Directions provides operations and billing software for the convergent communications market. The company’s award-winning CostGuard®.NET/XG and integrated Lexys Point of Sale™ applications help service providers engaged in mobile, MVNO, local, long distance, data and VoIP sales monetize service offerings and streamline operations related to selling, activating, managing and billing customers. Info Directions is a Microsoft Gold Certified Partner and a member of the MSDN ISV Program. To learn more about Info Directions, please call 1.888.924.4110 or visit us at http://www.infodirections.com.
For more on CRM solutions, please see our CRM Buyer’s Guide