CIMCO Communications Announces Affordable Hosted VoIP Contact Center Solution
OAKBROOK TERRACE, Ill., Mar 02, 2010—CIMCO Communications, Inc., a leading provider of data and voice solutions, announced today the availability of their new IP Talk Hosted Contact Center. This network based, integrated telephony and automatic contact distribution (ACD) solution, provides the flexibility and features to enable small and medium businesses to use the technology previously available only to the largest of contact center customers.
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CIMCO’s IP Talk Hosted Contact Center offers advanced contact center functions including advanced reporting, ACD manipulation, computer telephony integration and much more. Combined with the remote office and business continuity features of CIMCO’s IP Talk Hosted telephony services, customers are receiving a solution that is flexible and reliable for their contact center needs. CIMCO’s IP Talk Hosted Contact Center offers web-based administration which gives the customer the flexibility to change ACD settings from any location. Supervisors and agents of contact centers receive the ability to perform multiple tasks easily, view and handle calls in queue effectively, and provide real-time reporting to better equip the supervisors with productivity and call resolution information.
“In order for many businesses to thrive in today’s economy each one is looking for technology solutions that offer more for the money and are scalable to its fluctuating business requirements,” said Don Versen, Chief Technology Officer of CIMCO. “IP Talk Hosted Contact Center is designed with those needs in mind. This service allows the customer to use their personnel resources more efficiently by allowing people to work from home or from different offices in a single contact center. We’ve taken the traditional call center to a new level by providing access to an efficient technology that is designed to complement how a company operates.”
IP Talk Hosted Contact Center is powered by CIMCO’s hardened and fully managed VoIP infrastructure which allows customers to receive this advanced solution at an affordable, predictable monthly cost versus the traditional large, upfront capital outlay. The user-friendly technology empowers agents with higher productivity through easy access to much needed information and the ability to work from home or another IP Talk Hosted VoIP location. By providing remote office features businesses are receiving built in business continuity in addition to an improved user experience. Further, the robust desktop client allows agents and supervisors to communicate with customers and other agents more easily, increasing first call resolution.
“This solution puts the power in the customer’s hands to be more efficient and meet their most important business goals,” said Versen. “We are excited to be able to add this application to our current VoIP offering and provide our customers with the ability to be more productive at an affordable cost.”
About CIMCO Communications
CIMCO Communications has been providing integrated communication services to businesses in the Chicago area for 25 years. CIMCO combines its scalable, stable data and voice infrastructure with technologically diverse expertise to provide a broad suite of products and services. Customers experience the passion for extraordinary service in the responsible, knowledgeable and person-to-person way CIMCO meets their needs. For more information, see http://www.CIMCO.net.
SOURCE: CIMCO Communications, Inc.