Clients Praise SilverSword for Exceptional Customer Service NEWTON CENTER, Mass.--(BUSINESS WIRE)-
SilverSword LLC, of Newton Center, Massachusetts recently conducted their biannual client satisfaction survey. The survey assessed overall client satisfaction along with their appraisal of response time, consultant image and customer service. SilverSword had an overwhelming response rate from clients of almost 90%. Of those that responded, over 92% were overall very satisfied with the service provided by SilverSword and 97% would recommend us to another firm.
MORE ON CALL CENTER | Contact Centers: A First Look | Angel.com Success Story - Lyris, Inc | Telephony World’s Call Center Buyer’s Guide
Clients were given the opportunity to provide additional feedback. Here are some anonymous responses the company received: “I would absolutely refer SilverSword. Their customer service and response time are excellent and we love working with them.” “Their consultants are great and are always able to quickly and efficiently troubleshoot any problems we may have.” “SilverSword works one-on-one with us and promptly responds no matter how small the problem.” “I have been thrilled since my first phone call. Your professionalism and response time is just amazing.”
SilverSword is obsessed with providing exceptional customer service and it drives the behavior of every employee at the company. There is a strong drive to exceed client and customer expectations every time. SilverSword pledges to: provide clients with the best technical and customer support possible; follow up in a timely fashion; conduct business with ethics, honesty and integrity; treat the relationship with the client as a privilege; provide courteous, professional and knowledgeable staff and act in an environmentally and socially responsible manner.
About SilverSword:
SilverSword is a full service IT consulting firm specializing in IT solutions and maintenance for small and mid-sized businesses. SilverSword’s passion is to provide personalized and outstanding customer service. A Microsoft® Certified Gold Partner, SilverSword develops customized IT evaluation, design, implementation, purchasing and maintenance plans.
For additional information, visit http://www.silversword.com