Convergent Launches CEBP Application for Microsoft UC
APPLE VALLEY, Minn., Sep 01, 2010—Convergent, a technology solutions provider recognized nationally for its expertise in Microsoft Unified Communications (UC) and voice technology, today announced a new series of UC-based CEBP applications or GapTools. In extending its product suite beyond custom development to packaged software, Convergent will apply Microsoft UC to challenges faced across multiple vertical industries including healthcare, professional services, education, public utilities, retail and finance.
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“As we continue to grow and expand our leadership in unified communications, it is a logical next step for us to develop packaged CEBP application software designed to address a specific problem or opportunity,” explained Khai Tran, CEO of Convergent. “Our goal is to apply our Microsoft UC knowledge to fill critical ‘gaps’ or needs within the industries we serve.”
Communications-Enabled Business Process (CEBP) As a Microsoft Gold Certified UC and Voice Partner, Convergent is specialized in communications-enabled business process (CEBP) deployment and the integration of VoIP, IM, presence, conferencing and other UC capabilities. The GapTools extend CEBP to vertical-specific applications to better assist clients in achieving their business productivity goals.
“Convergent’s GapTools will open new doors for businesses seeking to tap into the power of UC within an easy-to-use packaged software application,” said Steve Erickson, Regional Sales Manager for Microsoft’s Emerging Technologies Unit. “The team’s knowledge and depth of experience with legacy PBX systems and VoIP technologies combined with a CEBP focus will contribute great value in extending UC applications to address industry-specific challenges.”
The company also announced today its first GapTool application, TimeSweeper(TM), a tool designed to simplify time tracking for professional service providers by providing an accurate and complete view of all client-related communication activities. Service professionals now have a simple way to leverage Microsoft UC for accurate time tracking, reporting and billing.
For more information about Convergent Unified Communication solutions and the new GapTool software applications, go to http://www.convergent-solutions.com.
About Convergent
Convergent, a Minnesota-based technology solution provider and one of the nation’s most experienced providers of Microsoft Unified Communications (UC), has a proven track record in solving difficult IT challenges by aligning technology with business strategy while understanding the realities of time, cost and resource constraints. As a certified UC and Voice Specialized Partner of Microsoft, Convergent assists its clients in leveraging advanced technology solutions AND in gaining the most value from their IT investment with a commitment to productivity, resiliency and security. For more information, visit http://www.convergent-solutions.com.
All trademarks mentioned within this news release are owned by Convergent and/or Convergent partners. Other trademarks are the property of the respective owner.
SOURCE: Convergent