Convergys Wins Two Speech Technology Excellence Awards
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Technology Marketing Corporation (TMC), publisher of Customer Interaction Solutions, has awarded Convergys two Speech Technology Excellence Awards. The magazine honored Convergys’ SpeechPort and Intervoice Voice Portal. Customer Interaction Solutions has been the leading publication in CRM, call centers, and teleservices since 1982.
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Convergys SpeechPort is the largest and one of the most secure speech platforms in the market serving the needs of clients across financial services, government, transportation, and retail. Convergys SpeechPort currently supports the world’s largest VXML application for a leading bank, handling more than 250 million calls annually. SpeechPort is an on-demand platform available either in a turn-key hosted model (hosted by Convergys) or an open hosted model (speech applications reside on servers on the client’s premise).
Intervoice [R] Voice Portal from Convergys is a standards-based, enterprise solution that provides media management and enables the creation and execution of call control, voice, and multimodal applications. Intervoice Voice Portal, from Intervoice, accelerates application development and deployment, leverages existing infrastructure with an extensible, standards-based development and runtime environment, personalizes customer experiences, and provides information on users’ terms.
“Consumers today are increasingly demanding automated solutions that empower them to self-serve anytime, anywhere. We see an increasing number of companies adopting our speech solutions as a key component of their customer experience strategy. The awards recognizing these two outstanding solutions confirm that Convergys has leading technologies to meet our clients’ needs for improving their customers’ experience while reducing costs,” said Mike Betzer, president of Relationship Technology Management at Convergys.
“Convergys SpeechPort and Intervoice Voice Portal have proven their superior capabilities and have ultimately improved the bottom line for their customers,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “Convergys has demonstrated to our editors that its products are innovative and leaders in the speech technology industry.”
Customer Interaction Solutions has been covering call center technology for over two decades and has seen the progression of primitive predictive dialers and recording systems, full CTI integration, and IP-PBXs with remote VoIP call center agents. The 2008 Speech Technology Excellence Awards recognizes companies that have made significant contributions to improving speech applications for their clients.
Intervoice, now part of Convergys, partners with companies to strengthen their relationships with customers and employees through a portfolio of software and professional services that enables innovative voice portal, IP contact center, hosted and mobile messaging, and self-service applications that empower millions of people every day.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 81 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit http://www.convergys.com
(Convergys, Intervoice, and the Convergys logo are registered trademarks of Convergys Corporation.)
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM, and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.cismag.com.