Digium and Orderly Software Partner on Real-time Call Center Statistics and Queue Optimization Suite
Companies using Asterisk in the call center now have access to sophisticated statistical information thanks to a partnership between Digium, Inc., the Asterisk Company, and Orderly Software. The two companies will collaborate on the provisioning of sophisticated call center services and management applications to the Asterisk community.
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Digium is the creator and driving force behind Asterisk, the open source voice communications software deployed by millions of servers worldwide to manage VoIP calls for businesses and individuals. More resellers, telecom professionals and software developers choose Digium’s products than those of any other open source telephony company because only Digium delivers the technical superiority, security and flexibility associated with Asterisk. Asterisk powers Digium’s family of software and hardware appliances including AsteriskNOW, Asterisk Business Edition and Switchvox.
Orderly Software provides high-quality call center solutions, including the freely-available call center management and monitoring platform OrderlyStats, featuring a real-time interactive control panel view of the call center for inbound, outbound and queued calls and a wealth of historical reports. Orderly Software also offers the OrderlyQ queue optimization system, allowing call centers to slash call abandonments without hiring additional staff. Orderly Software’s solutions are in use at hundreds of call centers all around the world. OrderlyStats is available as a hassle-free Managed Service or as a new Server Edition that users can download and install themselves.
“We’re thrilled to consolidate our relationship with Digium, as we use Asterisk in almost everything we do. This partnership will enable us to help even more of the Asterisk community by providing our best-of-breed call center solutions to a wider audience,” said Matt King, managing director of Orderly Software.
“We’ve been using OrderlyStats for some time in our own call center and it has proved itself to our team under real-world conditions. We found OrderlyStats to be among the best real-time management and historical statistics packages we have seen. We are looking forward to working closely with Orderly Software to further enhance their Asterisk offerings,” said Jim Webster, director of technology partnerships, Digium.
About Digium
Digium, Inc., the Asterisk Company, created, owns and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium makes Asterisk software available to the open source community and delivers Asterisk Business Edition and Switchvox IP PBX software to power a broad family of products for small, medium and large businesses. The company’s product line includes a wide range of hardware to enable resellers and customers to implement turnkey solutions or to design their own voice over IP (VoIP) systems. More information is available at http://www.digium.com.