Envision and Comunycarse Sign Strategic Partnership
Envision Telephony, Inc., a leading global provider of workforce optimization solutions for the contact center and enterprise, today announced the signing of a strategic sales partnership with Comunycarse (http://comunycarse.com), a leading provider and distributor of customer service solutions, with offices throughout Spain and Portugal. Under the partnership, Comunycarse will add Envision’s contact center workforce optimization solutions to its suite of offerings.
MORE ON CALL CENTER | Contact Centers: A First Look | Angel.com Success Story - Lyris, Inc | Telephony World’s Call Center Buyer’s Guide
“This partnership enables Comunycarse to offer our clients powerful, robust and scalable contact center workforce optimization solutions,” said Santiago Vaño, Managing Director at Comunycarse. “Envision is clearly positioned as a visionary contact center management solutions company and the Quality Monitoring, eLearning, Analytics and Workforce Management tools included in the suite represent significant advances for client service management.”
Envision’s call center software solutions enable supervisors to easily review customer interactions, evaluate agent skills and deliver training to improve agent performance and motivate agents to achieve peak performance. Targeted call center training can be sent directly to the agent’s desktop, making it possible to quickly improve performance, reduce ramp-up times and decrease handle times.
“The Comunycarse relationship is an extremely important part of Envision’s EMEA growth strategy,” said Tom Aiello, Envision’s Vice President of Sales & Marketing. “Comunycarse has established a leadership position in Spain by consistently delivering world-class technologies that are complementary to Envision’s, and within target markets that closely align with our own. We believe this will be a tremendous launching pad for Envision in this important and strategic European market.”
About Comunycarse
Comunycarse Network Consultants is a specialized service and client support company. Over 15 years experience and 800 satisfied clients in sectors such as finance, insurance, industry and telecommunications provide us with the necessary knowledge to assure success. Comunycarse performs and undertakes new technology projects, including contact center, business process management, document management, VOIP, Fax IP, interactive voice and optical recognition and unified messaging. Comunycarse has offices in Madrid, Barcelona and Lisbon and can be reached via phone at +34 91 749 87 02 or by email at .
About Envision
Envision Telephony, Inc. is an award-winning contact center solutions company offering products and services that enable organizations to provide world-class customer service. Envision’s innovative product platform, Envision Centricity, integrates the company’s landmark Click2Coach offering (including Quality Monitoring and eLearning) with powerful analytics, performance management and workforce management tools that deliver robust and personalized workforce optimization (WFO) solutions to organizations worldwide. A commitment to unparalleled customer-centricity is at the center of the company’s values and makes Envision the authority on delivering an uncompromising customer experience. Visit http://www.envisioninc.com, email or call 206.225.0800 ext. 500 for more information.