Fonality announces release of PBXtra 5.2
DALLAS, Jun 28, 2011—Fonality, North America’s fastest growing business communications company, today announced general availability of Fonality PBXtra 5.2, a best-of-breed hybrid-hosted platform designed to deliver the flexibility of the cloud with the onsite control of a premise-based solution. Fonality PBXtra 5.2 is powered by the award-winning Fonality Heads Up Display (HUD), a user-friendly Unified Communications (UC) dashboard with presence-based capabilities to seamlessly manage voice, email and chat dialogue, enabling users to reach the right person, with the right information, every time.
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“Fonality PBXtra 5.2 is the premier business communications solution for companies that seek to leverage the productivity-enhancing power of UC and VoIP but desire a phased approach as they transition to the cloud,” said Fonality’s Chief Technology Officer, Rick Bushell. “The hybrid-hosted model delivers powerful applications in the cloud, while businesses maintain the hardware control in which they’re accustomed. By adopting this solution, organizations are in a better position to leverage a complete cloud solution because of their familiarity with the Fonality operating system and features.”
With seamless, automatic system upgrades and the ability to move, add or change requirements in a matter of minutes, as opposed to days required for a legacy system, Fonality PBXtra 5.2 allows IT managers to focus on core business processes. In addition, both user and administrator control panels can be accessed anywhere at any time, from any device via the Internet.
Key feature enhancements for Fonality PBXtra 5.2 include:
—Proactive Monitoring: Fonality ensures enterprise-grade voice quality of service by providing a diagnostic view of communications systems that allows administrators to analyze any device to obtain metrics such as call latency, jitter and packet loss.
—Multi-Site Unified Communications Features: Multiple Fonality HUD servers can be connected company-wide, regardless of location, to enable presence, secure chat, virtual conferencing and a unified contact center experience.
—Advanced Alert Systems: Built-in intelligence allows IT managers to proactively monitor the communications system for both office and remote workers including call quality, security and network connectivity.
“Fonality has helped us streamline operations, so we can focus more energy on fulfilling our mission,” says Barb Green, Chief Operating Officer at MAZON. Founded in 1985, MAZON is a national nonprofit dedicated to preventing and alleviating hunger among people of all faiths and backgrounds. The Fonality communications solution maximizes their control, a critical factor for a small organization. “The system allows us to respond quickly in any situation, and that flexibility helps us direct 93 percent of our limited financial resources into the advocacy, grant making and programs that embody MAZON’s anti-hunger work.”
A recent Fonality commissioned survey by Webtorials found that knowledge workers at small- and mid-size businesses (SMBs) spend half their work day on necessary, yet unproductive tasks, including routine communications and filtering incoming information and correspondence. Fonality PBXtra 5.2 and Fonality HUD combat these productivity lapses with advanced features to deliver the right information to the right person, every time.
As a feature of Fonality PBXtra 5.2, Fonality HUD provides presence and activity monitoring combined with email and text capabilities. “Find me/follow me” features allow users to set rules for contact methods, such as calls reaching desktop and mobile phones simultaneously. Unified messaging with email, SMS and Microsoft Outlook contact integration is also possible.
“Fonality provides customers with a scalable and reliable UC solution,” said Keith Perry, Co-CEO BK Sales and Service, who was among the first resellers to install version 5.2. “Our customers find this solution to be extremely cost effective with new features that provide the flexibility to grow their business regardless of physical location. Fonality solutions and BK Sales and Service enable customers of all sizes to communicate on a Fortune 500 level at an SMB price.”
For Fonality PBXtra 5.2 users seeking contact center features, Fonality HUD offers managers a 360-degree view of all activities from customer service to the sales team, including current and pending calls, complete with performance metrics. “Drag and drop” functionality allows calls to be shared with colleagues in barge and whisper modes along with features such as audio conferencing, secure chat, photo caller ID, visual voicemail, email/text, ring-back and on-the-fly call recording. Plus, the system can access customer information in real-time through popular applications like SalesForce, NetSuite, VanillaSoft, SugarCRM or any web-based CRM application.
Fonality is North America’s fastest growing business communications company and a leading provider of cloud-based VoIP and Unified Communications solutions for small and mid-size businesses. With a unique software model approach, Fonality provides all the features of legacy providers without the cost or complexity. Founded in 2004, Fonality has delivered more than two billion phone calls across the cloud while enabling more than one million users of open-standard based communications software. Investors include Intel Capital, Draper Fisher Jurvetson and Azure Capital Partners. Visit http://www.fonality.com for more information or call 877-FONALITY.