Intervoice is Leader in Enterprise Voice Portals and Interactive Voice Response
Intervoice Positioned in the Leaders Quadrant for 2008 Enterprise Voice Portals and Interactive Voice Response Magic Quadrant
Leading Industry Research Firm Based Evaluation on Ability to Execute and Completeness of Vision
Intervoice, Inc. (Nasdaq: INTV) today announced that it was named in the leaders quadrant in Gartner, Inc.’s ‘Enterprise Voice Portal and Interactive Voice Response (IVR) Magic Quadrant 2008’1 report published February 19, 2008.
According to the report, “Voice self-service solutions can help call center managers achieve an optimum balance, although applications should be chosen carefully and solutions developed with consideration of human factors to ensure a good customer experience.”
“We consider our position in this Magic Quadrant as a direct result of our ability to execute on our mission to develop the best self-service applications that deliver the most natural intuitive ways for people to interact, transact and communicate. Enterprises around the globe continue to embrace voice self-service as a means of lowering costs, while enhancing customer service and creating brand differentiation,” said Jim Milton, Chief Operating Officer, Intervoice. “We are thankful for and appreciate our customers and partners who consistently encourage us to raise the bar on innovation thereby moving this industry forward.”
In the report Gartner describes leaders as “High-viability vendors with a strong voice response offering, significant market share, broad geographic coverage, a clear vision for how voice self-service needs will evolve and a proven track record for delivering interactive voice response offerings. They are well-positioned with their current product portfolio and are likely to continue to deliver leading products. They have a strong partner ecosystem providing voice response applications, tools and services for their platforms. They typically have a strong contact center offering, with good integration between this and their voice response platform. Leaders do not always offer the best-of-breed solution for every customer requirement. However, overall, their products are strong, with some exceptional capabilities. Additionally, they provide solutions that offer relatively low risk.”
A copy of Gartner’s “Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, 2008,” report is available, compliments of Intervoice, on the Intervoice website: http://www.intervoice.com.
About Intervoice
Intervoice is a world leader in delivering natural, intuitive ways for people to interact, transact and communicate. Intervoice software and professional services enable innovative voice portal, IP contact center, hosted and mobile messaging and self-service applications. More than 5,000 customers in 80 countries have relied on Intervoice, including many of the world’s leading financial and healthcare institutions, telecommunications companies, utilities, and governments. For more information, visit http://www.intervoice.com.
About the Magic Quadrant
The Magic Quadrant is copyrighted February 19, 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
1 Gartner “Magic Quadrant for Enterprise Voice Portals and IVR 2008” by Steve Cramoysan and Richard Costello, February 19, 2008.