Nortel’s Carrier Solutions Unit to Show Hosted IP Communications Solution at VoiceCon 2010
TORONTO, ONTARIO, Mar 17, 2010—Nortel(1) Carrier VoIP and Application Solutions (CVAS) will showcase its innovative Hosted IP Communications solution for enterprises at the VoiceCon tradeshow (booth #631) being held March 22-25 in Orlando, Florida. The solution equips businesses with advanced voice, unified communications (UC) and collaboration services that significantly improve worker productivity, reduce operation costs, and eliminate costly delays in business processes.
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The Nortel CVAS carrier-grade, scalable Hosted IP Communications solution allows enterprises to seamlessly migrate their communications to IP and benefit from a variety of advanced IP services - including UC, IP call centers, audio/video conferencing and mobility extensions. Powered by Nortel CVAS’ industry-leading CS 2000 softswitch, the solution delivers these advanced IP capabilities while simultaneously supporting legacy Centrex and TDM equipment. This allows enterprises to migrate their networks in a phased approach and maximize the value of their existing communication infrastructure investments. The solution can integrate Hosted IP with existing IP or TDM PBX networks and cost-effectively extend IP communications services to smaller branch locations.
“With our extensive Hosted IP deployment expertise and innovations, Nortel CVAS is well positioned to help enterprises improve their competitive advantage by seamlessly and cost-effectively delivering an integrated IP communications network that ties IP PBX and hosted sites together and integrates all of the enterprise’s communication services, including call center communications, web meeting collaboration, voicemail and messaging,” said Samih Elhage, president, CVAS, Nortel. “At VoiceCon we will showcase these capabilities and demonstrate how Nortel CVAS solutions can position enterprises to increase worker productivity, minimize total cost of ownership and ensure business continuity.”
At VoiceCon, Nortel CVAS will demonstrate:
- Unified Communications that combine the enterprise’s voice, email, conferencing, presence and mobility applications into a single, converged network. This also includes a PC-based call control capability through the Nortel CVAS Personal Communicator PC client, which allows users to handle incoming calls, view call logs, manage voicemail, and send and receive text messages from their PC. The demo will also show how enterprises can deploy UC with their existing TDM phones using Nortel CVAS’ Converged Desktop feature. UC can cost-effectively improve the way people communicate, conduct business and collaborate.
- Advanced Audio, Video and Web Conferencing applications that help make meetings more productive by enabling the “chairperson” to see who is on the call, and when each participant joins or leaves the meeting or “steps out” briefly. In addition, the demo will show how a user can launch a web collaboration session and also broadcast or share his/her desktop with meeting attendees in real-time, almost as if they are all physically in the same room/location. Enterprises with distributed workforces can leverage this application to maximize productivity and reduce travel expenses.
- Web 2.0 Customer Service applications that integrate telecom functions such as click-to-call, IM and video into a business’ website to allow the business to improve customer service. The demo will show how a customer can be connected to the most appropriate customer service representative quickly via any TDM, VoIP or mobile phone by simply clicking on a button on the business’ website. Customers can participate in IM or video chat sessions with the customer service representative and enjoy a more interactive and personalized experience. The demo will also show how a business can enhance its existing IVR application and offer a full menu of customer service options on its website, which helps cut the amount of time customers spend navigating through multiple layers of menu options and being passed from agent to agent before their needs are addressed.
- Mobile Extension application that can help transform any mobile phone into a Hosted IP office extension, giving mobile workers access to the same corporate network voice calling features as their desk phones, including internal extension dialing, conferencing and call transferring while consolidating all devices under one business phone number. Nortel CVAS will show ways that mobile professionals can use any cellphone as a Hosted IP business line extension, which can help reduce employee mobile phone costs and also allow them to conduct business from practically any location.
- Enterprise Administration Web Portal application that enables an enterprise to quickly and easily perform Moves, Adds and Changes (MACs) of communication services without having to make a request to the service provider. This gives an enterprise greater control and flexibility over their network configuration and capabilities.
VoiceCon is the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America.
Press interested in meeting with Nortel CVAS executives at the show should email Jamie Moody at . Analysts should email Mysore Prakash at .
About Nortel CVAS
Nortel CVAS is the recognized leader in the Carrier VoIP space, having shipped more than 121 million Carrier VoIP and Multimedia ports, including over 10 million SIP lines to leading wireline and wireless carriers globally. Nortel has consistently been ranked as the #1 Global Carrier VoIP and Softswitch leader since 2002. Nortel CVAS has customer deployments in all continents with leading carriers and provides VoIP solutions to 80 percent of IDC’s worldwide listing of top 20 carriers (by revenue). For more information on Nortel CVAS see http://www.nortel.com/ippoweredlife. For the latest Nortel news, visit http://www.nortel.com/news.
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SOURCE: Nortel