OKI Networks Enables Enterprises to Optimize Resources with Call Center System CTstage 5i
OKI Networks, a subsidiary of OKI Electric Industry (TSE: 6703) that designs and manufactures telecommunication products, today announced it has significantly enhanced the functionality of its latest call center system, “CTstage 5i.” Responding to the resource optimization needs of enterprises, OKI Networks has included software phone and thin client capabilities and has improved basic systems such as management and statistics functionalities. These enhancements help reduce the costs of system installation and the total cost of ownership while also improving business efficiency.
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“The main advantage of ‘CTstage’ is the flexibility it offers by adopting an open architecture on its server for quick response to various customer needs and changes in business environments. Thus, the series has been used by many customers, enabling it to hold the top share in Japan’s contact center market,” said Masasuke Kishi, President of OKI Networks. “We are pleased to add more functions to the ‘CTstage 5i’ that can help enterprises to optimize their resources. We will continue to promote the integration of voice networks in enterprises and will enhance ‘CTstage’ functionalities, responding to market trends in a timely manner.”
Call centers become more important to companies as the focal point for customer contact. As such operations become more diverse and sophisticated, securing the human resources necessary for operation has been a serious issue for some companies. In addition, companies are looking for an architecture that is flexible, so as to flexibly allocate operators and servers in multiple locations to secure business continuance during disasters and to accommodate changes in operators’ work styles such as working at home or at satellite offices or even off-shore.
Responding to such needs, OKI Networks now offers software phone and thin client capability in the “CTstage 5i.” OKI Networks’ software phone “Com@WILL” has a strong track record in the IP-PBX field with its high voice quality, and now, by enabling software phone and thin client for “CTstage 5i,” companies can use them at multiple locations, offering flexible operation. OKI Networks has also made improvements in operator management tools and reporting functionality to make it easier for managers to operate call centers. Furthermore, OKI Networks has significantly increased the time to record phone conversations by compressing recorded files and has reduced operators’ load by improving the IP telephone device operability.
About CTstage
OKI launched the CTstage in 1996 as a CTI (Computer Telephony Integration) system to converge computer and telephony. Ever since its launch, over 6,500 cumulated sets were sold (as of March 2009), being installed and operated in various markets as the No.1 call center system, in market share, in Japan. In November 2006, OKI launched CTstage 5i, with enhanced durability and expandability. For more information please go to: http://www.oki.com/en/ctstage/
About Oki Electric Industry Co., Ltd.
Founded in 1881, Oki Electric Industry Co., Ltd. is Japan’s first telecommunications manufacturer, with its headquarters in Tokyo, Japan. OKI provides top-quality products, technologies and solutions to its customers through its info-telecom system business and printer business. All businesses function as a collective force to create exciting new products and technologies that satisfy a spectrum of customer needs in various markets. Visit OKI’s global web site at http://www.oki.com/.
About OKI Networks Co., Ltd.
Established on October 1, 2008, OKI Networks is a company that spun-off from OKI Electric to focus on the sales, marketing, product planning and development of OKI’s telecommunication products. Located in Tokyo, Japan, OKI Networks currently has approx. 610 employees. Visit OKI Networks’ website at: http://www.oki-networks.com/.