Telesphere Hosted VoIP and Call Center Solution Chosen by Famous Dave’s Utah Barbeque
Famous Dave’s Utah Barbeque recently selected Telesphere (http://www.telesphere.com), a Phoenix-based managed telecommunications and Internet services provider, to provide fully hosted voice and data services to their Salt Lake City call center.
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The Telesphere Complete product with Call Center application selected by Famous Dave’s provides:
* An all-in-one smart fully managed and hosted private data connection
* Hosted VoIP with Quality of Service (QOS)
* Business-class IP phones and installation
* The latest in user and system features
* 24x7 Support
* A call center application with call monitoring and controlling features
“We were most impressed with the call center application. It will allow our remote restaurants to forward all catering calls to one location,” said Scott Morton, Area Director for Famous Dave’s. “We are confident this will help us manage our catering calls more efficiently.”
This year, Famous Dave’s Utah Barbeque has increased their catering volume well beyond expectations. “As we continue to grow this leg of the business, we need a phone system that can scale and grow with us,” Morton continued. “That’s exactly where Telesphere excels.”
“We are happy to serve Famous Dave’s Utah Barbeque, and feel strongly that Telesphere’s Complete product with the call center application will give them the added support they need,” said Telesphere General Manager Matt Reed. “Thanks to our advanced hosted VoIP technology, Famous Dave’s will enjoy features including 4-digit dialing, device inventory, remote call control and web click-to-dial. They will soon see dramatic increases in efficiencies.”
About Telesphere
Telesphere is a nationwide business phone and Internet services provider that delivers an innovative package of IP telephone services and Internet access to businesses throughout the United States. Telesphere’s services allow businesses to enjoy all of the latest voice and data features of large businesses without the costly investment of on-premises equipment. Telesphere is a driving force in the convergence of office PBX phone service, cellular phones, PCs and Unified Communications features. Telesphere fully manages its customers’ services over a private IP facilities-based network.
About Famous Dave’s
Famous Dave’s of America, Inc. (NASDAQ: DAVE) develops, owns, operates and franchises Bar-B-Que restaurants. The award-winning Bar-B-Que restaurants are known for barbequed and grilled meats, sandwiches, side items, salads and unique desserts. With 178 locations in 38 states, including Times Square in New York City, Famous Dave’s has won nearly 400 awards for everything from best ribs to best BBQ sauce to best cookbook. The Famous Dave’s family also includes a Famous Dave’s Rib Team, which has a stellar track record and has been ranked in first place at competitions throughout the United States, including the Best in the West Nugget Rib Cook-Off in Sparks, Nev., the Great American Rib Cook-Off in Cleveland, Ohio, the Southern Florida Championship Cook-Off in Jupiter, Fla., and many, many more. For more information, please visit http://www.famousdaves.com.