Toshiba’s Strata ACD Call Center Wins Unified Communications Magazine’s 2008 Product of the Year
Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — http://www.telecom.toshiba.com) announced today that the Toshiba Strata ACD Call Center Solution has been awarded a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC) Unified Communications magazine (http://www.uc-mag.com). The Product of the Year Award winners are highlighted in the March/April 2009 issue of Unified Communications magazine.
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“With its Strata ACD Call Center Solution, Toshiba has proven its commitment to quality and excellence in UC solutions while addressing real needs in the marketplace. Unified Communications is pleased to honor it with a 2008 Product of the Year Award,” said Rich Tehrani, TMC President and Editor-in-Chief of Unified Communications magazine.
“We are pleased to receive the Product of the Year Award from Unified Communications Magazine for Toshiba’s Strata ACD Call Center Solution,” said Brian Metherell, vice president and general manager of Toshiba America Information Systems Inc., Telecommunication Systems Division. “Strata ACD improves the efficiency, productivity and cost effectiveness of call centers by providing the right tools for both agents and supervisors.”
Toshiba’s Strata ACD is an IP call center solution designed for small- to medium-sized enterprises or larger corporate users with multiple sites. Available with Toshiba’s new Net Phone 6.0, it offers powerful presence capabilities for call center agents, supervisors, and other users.
It is compatible with Toshiba’s Strata CIX family of IP business communication solutions, which serve from a few to hundreds of users, and can go larger with multiple systems networked together. The Strata ACD with Net Phone provides an IP call center solution that can be customized to meet the unique needs of each enterprise.
About Unified Communications magazine
Launched in July 2007, Unified Communications magazine is devoted to educating enterprise decision makers on why and how they need to deploy unified communications (UC) solutions. Every issue of Unified Communications magazine features a comprehensive news section; case studies of successful deployments and lessons learned; interviews with leading hardware and software companies; and an ‘industry’ section, featuring analysis of important mergers and acquisition, partnerships and a Wall Street perspective on the unified communications market. Unified Communications has a readership of 100,000. For more information, please visit http://www.uc-mag.com.
About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. Ranked 2,724 by Quantcast, TMCnet is in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference.
For more information about TMC, visit http://www.tmcnet.com.
About Toshiba America Information Systems Inc. (TAIS)
Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry leading portable computers; projectors; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and telephony equipment and associated applications. For more information on Toshiba’s leading innovations, visit the company’s Web site at http://www.toshiba.com.