Unified Communications Magazine honors Evolve IP.
WAYNE, Pa., Apr 19, 2011—Evolve IP announced today that the Evolved Call Center, an enterprise-class, hosted call center solution for small to midsized businesses, has been awarded a 2010 Unified Communications(R) magazine Product of the Year Award by TMC, a global, integrated media company.
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The Evolved Call Center lets companies establish a single call center across multiple locations worldwide, and easily scale operations up or down as business needs dictate. The virtual nature of the platform allows for remote management and monitoring, enabling businesses to review queue activity and key performance indicators, and adjust settings at any time, from anywhere.
“We’re delighted that the Evolved Call Center has been recognized by TMC as the most outstanding product of 2010,” says Scott Kinka, Senior Vice President of Network Services for Evolve IP. “We developed the Evolved Call Center to give companies enhanced control and increased flexibility over dispersed call center operations, without the need for upfront capital. We’re extremely honored to be dually recognized, first by our growing number of users and now by industry experts, for achieving just that. But we’re not done yet. Customers can expect to soon experience even more robust Evolved Call Center features and capabilities.”
The Evolved Call Center gives users customizable, ad hoc, and scheduled reporting as well as extensive management capabilities, which companies use to supervise call center activities and ensure superior customer service to drive desired business results. Three separate versions of the Evolved Call Center--Basic, Standard, or Premium--grant businesses the luxury of selecting the level of service needed to match their specific needs.
“Evolve IP has proven they are committed to quality and excellence while addressing real needs in the marketplace. Unified Communications is pleased to grant a 2010 Product of the Year Award for the Evolved Call Center,” says Rich Tehrani, CEO of TMC. “We’re proud to honor their hard work and accomplishments and look forward to more innovative solutions from Evolve IP in the future.”
Evolve IP and other Product of the Year Award winners can be found in the April 2011 issue of Unified Communications magazine. For more information about TMC, please visit http://www.tmcnet.com .
ABOUT EVOLVE IP
Evolve IP is a Cloud Communications Provider that is changing the way that organizations buy, manage, and secure their vital communications technologies. With a broad range of expertise and a suite of services that includes Managed Telephony, Hosted Applications, Managed Networks, and Security & Compliance, Evolve IP can partner with businesses of all sizes to provide a complete solution to turn their vital communications technologies into a competitive advantage. Evolve IP enables organizations to simplify their cumbersome legacy infrastructure, improve network security and reliability, and increase employee productivity through feature-rich service offerings and significantly improved security and stability. This is achieved by leveraging geographically diverse Technology Centers and 24x7 professional management, all of which is delivered with greater simplification and a lower Total Cost of Ownership. More information about Evolve IP is available on the Web at http://www.EvolveIP.net .
ABOUT UNIFIED COMMUNICATIONS MAGAZINE
Launched in July 2007, Unified Communications magazine is devoted to educating enterprise decision makers on why and how they need to deploy unified communications (UC) solutions. Every issue of Unified Communications magazine features a comprehensive news section; case studies of successful deployments and lessons learned; interviews with leading hardware and software companies; and an “industry” section, featuring analysis of important mergers and acquisition, partnerships and a Wall Street perspective on the unified communications market. Unified Communications has a readership of 100,000. For more information, please visit http://www.uc-mag.com .
ABOUT TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by 2 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance; MSPWorld; and more! Visit TMC Events for a complete listing and further information.
SOURCE: Evolve IP