Using UC to Maximize Contact Center RoI
“Expanding a unified communications strategy to business processes in the contact center can extend the benefits outside the enterprise to the end consumer, ultimately leading to improved customer satisfaction,” writes Aspect Software CTO and Exec. VP Gary Barnett in eWeek.
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“But it requires IT groups to look at the technological and architectural considerations that are central to external, customer-facing business processes. Optimizing business processes such as customer service, collections, and sales can result in a rapid ROI, as we observed in our own deployments across our global office locations and contact center sites.” Barnett writes.
Click the following link to read Gary Barnett’s full six-step program: How to Optimize Business Process ROI with Unified Communications