Velocent Systems Offers Dashboard To Monitor Wireless Carrier Networks
Velocent Systems, a provider of solutions that allow wireless carriers to effectively and efficiently monitor their mobile data networks, announced today an upgrade to its Velocent Session Engine (VSE) 2000. The VSE is able to collect up to 130 end-to-end Key Performance Indicators (KPIs) in real-time, and now with its KPI Mediation Device (KMD) technology it offers reporting software that compiles customer data in a user-friendly dashboard so that wireless carriers can quickly find the troubled spots in their network.
The KMD technology compiles data from wireless carrier customers on a per-user, per-session basis in to a geographical display of cell sites color coded for service quality metrics. Theses cell site locations are able to drill down to dashboards with quadrants showing accessibility, retainability and session quality, plus provide visual readings of additional indicators like peak throughput, congestion or latency readings.
“In addition to their customers, business units across the board benefit from Velocent’s technology including network engineering, operations & support, product management and marketing,” said Bruce Peterson, founder & CEO of Velocent Systems. “The engineers are happy to have a tool to easily identify service problems; customer support welcomes the opportunity to provide a positive user experience; product managers can incorporate real-time feedback in to their new products; and marketing can build databases for targeted marketing campaigns.”
“In fact,” Peterson continued, “carriers that deploy Velocent’s solutions can actually have a real competitive advantage because they can ‘quantify’ the data users experience by enterprise, or individuals within the group in key areas like uplink, specific session quality, peak throughput and congestion. Velocent’s key advantage is the granularity; by session, by device type, by individual.”
With the wireless carrier market in the U.S. worth an estimated $130 billion, a small change in market share can be worth millions of dollars. Therefore it’s essential for wireless carriers to provide proactive customer care to reduce churn by solving session quality problems as they occur. Velocent’s KMD technology enables wireless carriers to do just that by measuring key performance indicators, defining and analyzing problems and eventually controlling them so they don’t recur.
About Velocent Systems
Velocent Systems, Inc. has delivered the world’s first cost-effective, all-in-one solution capable of complete and unrivaled end-to-end mobile data customer experience monitoring and service assurance. The software-based product delivers service quality indicators to isolate and prioritize service delivery component performance hindrances from the servers down to a user’s mobile device. Products are designed to aid wireless carriers for optimizing their service delivery components to dramatically reduce costly customer churn and increase average revenue per user (ARPU) by providing unrivaled visibility into mobile data service performance. http://www.velocent.com