VoiceCurve Speaks at IT Expo West 2008
VoiceCurve has been invited to speak at Internet Telephony Conference & Expo West 2008 in Los Angeles on Tuesday, September 16, 2008.
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Shaun Clark, VoiceCurve’s Director of Strategic Planning, will be co-presenting “Trends in IP Contact Center Deployment” with Robert Smithers, CEO of Miercom.
The presentation will focus on current and future trends in the Voice Over Internet Protocol (VOIP) call center industry, specifically:
* VOIP is driving huge gains in customer engagement.
* Multi-channel options are critical to increasing both sales and customer service. Learn how to turn each channel, including email, from a cost center into a revenue-generating department.
* Live Web Chat is rapidly becoming a “must have” feature for e-commerce websites. Increased sales figures and customer loyalty rates demonstrate the power of proactively engaging web visitors and converting them to loyal customers.
“VoiceCurve is excited to speak with and engage attendees at IT Expo West,” said Shaun Clark. “This is a great time for enterprises of every size to learn how IP telephony is changing the modern contact center. Scalable, multi-channel and green options have never been more accessible.”
About VoiceCurve
VoiceCurve is a premier contact center outsourcer offering a suite of solutions for customer care and sales. Our unique technology solutions allow clients to support, sell, and maintain their most vital asset, customers. Deploying our proactive live web chat, email response, and custom CRM technology will turn customer contacts into lasting relationships. We work with over 2,000 customers nationwide to grow and support their businesses whenever and wherever customers demand.
For additional information, visit http://www.voicecurve.com.
About IT Expo West 2008
ITEXPO is the event with an educational program that teaches enterprises, SMBs, and Government Agencies how to select and deploy IP-based voice, video, fax, and unified communications. The conference will be held from September 16-18, 2008 at the Los Angeles Convention Center. For more information, visit http://www.tmcnet.com/voip/conference/.