Call Center Software: Angel.com Launches VCC ‘08
VCC’08, Angel.com’s latest version of its flagship call center solution is now available.
Angel.com VCC’08 provides the most comprehensive data and seamless integration you need to effectively manage call center activities. Whether you are an agent, a supervisor, a business manager, or other stakeholder, Angel.com VCC’08 helps you manage your call center better, faster and easier than ever before. Learn more by visiting the VCC’08 launch site.
1. More control for your administrators. The new Call Queue page provides account level control on taking calls, running reports, checking in/out agents, and more.
2. More visibility for your supervisors. Through our fully redesigned Supervisor Monitor, supervisors receive an up-to-the minute window into critical and other call center performance metrics to easily and proactively monitor and adjust to changing call center environments- no need to run a report.
3. More flexibility for your agents. The new Agent Monitor empowers agents with a 360 degree view of call activity, including available agents, waiting agents, and more. Agents can also manage their status, such as setting away messages, providing clear insight to supervisors on agent activity.
4. More insight into your call center. Monitor queue activity, queue stats and agent stats- as they happen, no report required. Charts and graphs provide an at-a-glance view of key metrics for measurement and reporting purposes.
5. More from your software. Your Angel.com software requires no downloads, software upgrades, or costs to you. All Angel.com upgrades happen automatically and behind the scenes.
Find out more today! Please visit the VCC’08 launch site and take a tour of VCC’08.