Cisco Launches Salesforce.com CRM Solution
The Cisco Unified CallConnector for salesforce.com is a fully integrated customer relationship management (CRM) solution designed for small and medium-sized businesses (SMBs), branch offices, and remote workers. Its easy-to-use call-control features help increase the productivity of all users, from salespeople wishing to easily document customer interactions to customer service representatives looking to deliver an improved customer experience.
Salesforce.com’s Kendall Collins notes that “The Cisco Unified CallConnector for salesforce.com will help enable any company to directly integrate their communications system with their Salesforce applications - at no additional cost.”
For inbound calls to Cisco Unified IP Phones, screen-pops within the Salesforce application provide users with a complete view of the customer’s history, such as recent activity, outstanding follow-up tasks, sales opportunities, or service-level agreements. Virtually anything that users would like to track can be set up with a few clicks of the mouse. Cisco integration with Salesforce applications makes outbound calls more effective and efficient as well. Users searching for a contact can click on a phone number in the application and automatically initiate the call.
The integration of Salesforce on-demand CRM and Cisco Unified Communications solutions makes it easy and cost-effective to extend productivity to home-based workers and remote sales offices. With a Cisco Unified IP Phone and an Internet-connected computer, users can see the same screen-pops and real-time customer information from any location, and can initiate outbound calls automatically with the most current contact information.
The Cisco Unified CallConnector for salesforce.com is now available at no cost and can be found at http://www.cisco.com/offer/salesforce and on the AppExchange at http://www.salesforce.com/appexchange.
For more information on the Cisco Unified CallConnector for salesforce.com, visit http://www.cisco.com/go/salesforce. For more information on the salesforce.com partner referral program, visit http://www.salesforce.com/cisco.