Digium Announces New ‘’Exceptional Satisfaction Program’’ for Open Source VoIP Solutions
Digium Announces New ‘’Exceptional Satisfaction Program’’ to Further Guarantee Quality of its Open Source VoIP Solutions
Open Source Telephony Leader Announces Bold New Satisfaction Program Across Commercial Hardware and Software Offerings
Digium®, Inc., the Asterisk® Company, today announced a bold, new guarantee program ensuring the quality of its hardware and software products and underscoring its commitment to the sustainability and reliability of open source technology. The Digium Exceptional Satisfaction Program (ESP) is the most comprehensive and aggressive product guarantee program in the open source telephony market today and provides exceptional new incentives to resellers and partners selling Digium Asterisk-based commercial solutions worldwide.
Asterisk is the most widely used open source telephony software with more than one million downloads in 2007 and an estimated 100 million users worldwide. Digium, founded by Asterisk creator Mark Spencer, is recognized as the leader in open source VoIP solutions and was recently named a 2008 “Technology of the Year” by InfoWorld.
The new Digium ESP guarantee is 100 percent focused on customer satisfaction and includes the following:
A new five-year warranty on all new Digium PCI and PCI Express telephony cards;
A one-year warranty on all Digium Appliances that can be extended via subscription renewal;
All Commercial Asterisk Software will come with a one-year subscription standard and can be extended via subscription renewal;
A money-back guarantee should Digium products fail to perform as advertised.
Digium products currently shipping (see link below) are covered under the ESP guarantee and will come stamped with the Exceptional Satisfaction Logo. For more information, please visit http://www.digium.com/en/company/view-policy.php?id=Risk-Free-Guarantee or send questions to .
“Open source solutions, including Asterisk, are now moving into the mainstream for many business users. Along with this adoption comes the expectation that open source solutions will perform with the same degree of quality and reliability that traditional solutions have delivered,” said Danny Windham, CEO of Digium. “Digium is launching the ESP program in response to this expectation to provide the confidence to our customers and partners that Digium is a company they can trust for all their telephony needs. The ESP program is yet another way Digium is extending its industry leadership through technology innovation and customer support.”
About Digium
Digium®, Inc., the Asterisk® Company, created, owns, sponsors and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999, Digium has grown to become the open source alternative to the traditional communication providers, with offerings that cost as much as 80 percent less than proprietary voice communication platforms. Digium makes Asterisk available to the open source community under the GNU General Public License (GPL) and uses business-class Asterisk to power a broad family of products for small, medium and large businesses. The company’s product line also includes Switchvox, Asterisk Business Edition, and a selection of hardware to enable resellers and customers a range of voice over IP (VoIP) systems. In 2007 alone, an estimated six billion minutes of calls will be made using Asterisk. More information is available at http://www.digium.com.