FrontRange Solutions to Showcase CRM Solutions with Voice Integration and Mobile Capabilities
Company to Host Session on “Overcoming the Top Four Barriers to a Successful CRM Deployment” and to Demonstrate Industry-Leading GoldMine Software Family August 18-20 in New York City
FrontRange Solutions will use its presence at the third annual destinationCRM Conference, set for August 18-20 in New York City, to educate attendees on the benefits of integrating VoIP and mobile technologies into their customer relationship management (CRM) strategies.
Attendees visiting the FrontRange booth, No. 205, can learn more about how integrating the FrontRange VoIP offering with its industry-leading GoldMine Enterprise and GoldMine Premium CRM software allows for better customer service and more effective sales processes. Key benefits for the customer service organization include 24/7 support with self-service, skills-based routing, call recording, and whisper support for training and coaching of staff. The software also allows sales and marketing teams more efficient campaign dialing and follow-up, intelligent auto dialing of reminders to events, and routing to the right salesperson or the right telemarketing person based on the number called, product interest and the campaign that triggered the call. A GoldMine Mobile demonstration will show how users can assign tasks, complete actions and link history, all using their favorite mobile devices.
Paul Peterson, senior director of GoldMine North America for FrontRange, will share CRM best practices and practical advice during his August 19 tutorial speaking session titled, “Overcoming the Top Four Barriers to a Successful CRM Deployment.” His talk will span core concepts such as key reasons to implement a CRM solution, the value CRM brings to an enterprise and how the IT staff can more effectively support requirements of a CRM solution.
“The destinationCRM event is a great opportunity for knowledge sharing in the industry, and we look forward to meeting with customers and helping them further refine their CRM strategies,” said Peterson. “The FrontRange GoldMine family is a well established market leader that we continue to evolve with compelling new features such as mobile support and voice integration.”
FrontRange Solutions is a platinum sponsor at this year’s destinationCRM Conference. Organized by CRM Magazine, the conference is a valuable networking opportunity for top CRM executives and an excellent learning experience for top-level professionals involved in CRM purchasing decisions.
“destinationCRM 2008 brings years of experience and knowledge from industry experts to its attendees through tracks dedicated to three essential areas of every organization: sales, marketing and customer service,” said Tom Hogan, Sr., president, Information Today, Inc., publisher of CRM Magazine. “This, along with our powerful pre-conference seminars and sold-out showcase, make this year’s event our best yet.”
For more information, please visit http://www.frontrange.com.
About FrontRange Solutions
FrontRange Solutions develops software and services that growing mid-size firms and distributed enterprises rely on every day to build great customer relationships and deliver high-quality customer service. The company applies a unique combination of innovation and automation with a standards-based approach to simplify core business processes, including: IT service management; customer relationship and sales force management; and PC lifecycle management. More than 150,000 of the world’s best-known brands use FrontRange offerings to quickly improve their interactions with external and internal clients and achieve better business results. For more information, visit http://www.frontrange.com.