Glowpoint to Unveil its Video Call Center Solution at InfoComm07
.
Glowpoint, Inc. will introduce Customer Connect™, a Call Center Solution for activating High Definition (HD) two-way video communications at InfoComm07 in Anaheim, California.
The solution “bolts” on to existing call center environments enabling customers to connect from remote locations and interact via two-way HD video with a specialist in a call center. Using a video kiosk, or designated “video room” at a retail store or bank branch location, businesses can connect with their prospects and customers to discuss products and services or provide high touch service and assistance.
“Custom Connect enables a visual connection between the specialists or experts and the consumer, resulting in net new sales and improved customer relations for businesses,” said Michael Brandofino, Glowpoint’s President and CEO. “With many industries such as Banking and Finance or Retail moving toward centralized remote customer care and services, we believe demand for a remote expert solution will rise considerably as these businesses explore options to enhance their cross selling capabilities and services while staying connected with their valuable customers.”
Visitors to the convention can see live demonstrations of Customer Connect at the Glowpoint booth, #4848, located in the Collaborative Conference Pavilion.
Hillside, New Jersey-based Glowpoint, Inc. is an IP-based managed video service provider.