Hosted VoIP Dialer Solution Eliminates Line Fees for Call Centers
LiveVox, a VoIP solutions provider for Call Centers, recently announced a patent award for the company’s carrier-grade hosted VoIP dialer solution.
Hosted VoIP dialers have the same key features of the traditional dialer and enable call center and collection organizations to replace hardware-based dialers and to boost productivity without purchasing additional infrastructure or software licenses. In addition, hosted VoIP dialers can help call centers scale without incurring costly per-line fees.
For an introduction to Call Center telephony solutions, see the article Call Centers: A First Look
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See below for more on the LiveVox announcement.
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LiveVox Awarded Patent for Carrier-Grade Hosted VoIP Dialer Solution
Hosted solution provider first to offer VoIP dialer without using the public Internet
LiveVox Inc., the leading provider of hosted dialer solutions, today announced the U.S. Patent and Trademark Office has awarded a patent for the company’s carrier-grade, hosted-VoIP-dialer solution.
The patent solidifies the company’s position as the first to deliver a VoIP dialer without using the public Internet and validates the technological advancement of the LiveVox solution. Because the solution directly accesses the carrier backbone using a Session Initiation Protocol (SIP) interface, LiveVox can offer hosted dialing services with unlimited capacity, higher quality and lower cost than premised-based or other hosted-dialing solutions. Other hosted solutions use either the public Internet or a hybrid of VoIP and analog protocols.
“Patenting our hosted, VoIP dialer demonstrates that LiveVox is a true innovator in the market and the first to offer a comprehensive product that addresses our clients’ current and future needs at the lowest cost in the industry,” said Louis Summe, Chief Executive Officer, LiveVox. “The purpose of innovation is to deliver better results for our clients. This platform provides optimized dialing strategies, better agent productivity and increased right-party connections. Today’s economic climate dictates that collectors implement solutions that allow them to resolve debt more quickly, which often means having to contact more people to find those able to pay.”
With LiveVox, call centers with heavy outbound requirements, such as credit and collection organizations, can meet growing volume needs without incurring costly per-line fees. LiveVox has replicated the key features of the traditional dialer and delivered them in a hosted solution, allowing call center and collection organizations to consider new strategies, such as replacing hardware-based dialers, to boost productivity without purchasing additional infrastructure or software licenses.
About LiveVox
LiveVox is the first provider of hosted dialer solutions for the credit and collections industry. Private VoIP networks allow LiveVox to enable its customers to optimize their operations at the lowest cost of ownership in the marketplace. Leading organizations in the credit, collections, debt purchase and call center industries increased their usage of LiveVox hosted dialing and IVR services by 400 percent in the past year. LiveVox is headquartered in San Francisco. For more information, visit http://www.livevox.com.