Intelliverse Enhances Softphone Application to Increase Usability
Intelliverse, a hosted IP communications provider, today announced enhanced capabilities and substantial improvements to its Softphone application. The Softphone is a desktop application that allows calling through Intelliverse’s hosted VoIP services, callEverywhere. The new product rollout includes a more user-friendly interface that allows users quicker and more intuitive access to features they commonly use.
Intelliverse redesigned the Softphone application to ensure all the functionality was easily understood by the end user, while ensuring the overall quality was maintained. Intelliverse consulted with its customers and made changes based on their feedback. Changes were made to utilize conventions that are more standard with common computer applications, such as the ability to make calls through an address book or a recent call list. Additionally, a tabbed call area clearly identifies two callers, and intuitively switches a call on hold when a second line is answered. These new features are all designed to help facilitate quick comprehension, which ultimately will help in the usability of the product.
“We redesigned the Softphone to provide our customers with a more customized application to reduce the time spent having to relearn the most basic functions of the phone,” said Kevin M. Moran, president and CEO of Intelliverse. “These new enhancements are another way Intelliverse ensures our customers have features that are easily used without taking away from the overall quality and performance.”
Intelliverse’s Softphone application is included as part of its featured hosted VoIP service, and private label partners receive one master copy of the Softphone with unlimited distribution rights. The Softphone skin can be delivered branded with the partner’s logo, or it can be completely re-skinned. Intelliverse develops and manages all Softphone technology used for its VoIP services.
About Intelliverse
Intelliverse is a provider of hosted IP based communications solutions that enable consumers and businesses of all sizes to communicate more effectively. With solid technology foundations in VoIP, IVR and Messaging, Intelliverse draws on its 20-year experience with telephony based services to offer solutions based on cutting edge technology strengthened by the core foundation of an established provider. Intelliverse is headquartered in Atlanta and offers its services throughout North America. More information can be found at http://www.intelliverse.com.