KnoahSoft Introduces Recorder 1.6: Scalable, Call Recording and Screen Capture Solutions for VOIP
KnoahSoft Recorder 1.6 Supports Over 300 Simultaneous Calls on a Single Server With Affordable, Flexible Support for Centralized, Branch and At-Home Recording Deployments
KnoahSoft, a leading provider of web-based VoIP and contact center solutions, announced today at VoiceCon Orlando 2008 the general availability of KnoahSoft Recorder 1.6, the industry’s most flexible and scalable recording solution designed to help businesses of all sizes meet their recording needs regardless of how their VOIP architecture is defined.
KnoahSoft Recorder supports the full spectrum of deployment options including centralized, branch or remote (e.g. at home) architectures and in any combination. It can handle over 300 simultaneous conversations on a single server and over 500 using our unique, “delayed recording” option. Recorder 1.6 has low storage requirements and offers a variety of CTI driven recording options including: 100% recording, event-driven, on-demand and random recording for both Inbound and Outbound call centers and includes simultaneous voice and screen capture (including email, chat, and BPO transactions).
“KnoahSoft Recorder has been an essential component of our contact center software for years,” said Ralph Barletta, the President of KnoahSoft. “We recognized that one recording approach was not viable for every VOIP deployment. The market lacked a truly flexible and scalable recording solution – one that covers both centralized and remote architectures and all points in between. Recorder 1.6 does all that and at an affordable price, “said Mr. Barletta.
KnoahSoft Recorder is part of the KnoahSoft family of products: KnoahSoft Harmony; KnoahSoft IVR Survey; and KnoahSoft VoiceLink.
About KnoahSoft
KnoahSoft delivers innovative, web-based, and affordable VoIP and contact center performance management solutions. KnoahSoft products are built using the latest technologies and design techniques; tested and enhanced continuously; and architected to be easy to implement, maintain, and manage. KnoahSoft is an Avaya DevConnect Gold member and Cisco Technology Partner. We invite you to call KnoahSoft at 1-702-990-3022 or visit our website at http://www.knoahsoft.com to learn more about how we can help you with your VoIP and contact center needs. Visit KnoahSoft at booth 310, VoiceCon Orlando 2008.