http://www.telephonyworld.com/basics en mrvermillion@yahoo.com Copyright 2008 2008-04-11T14:33:01-08:00 http://www.telephonyworld.com/basics/the-concept-of-unified-communications/ http://www.telephonyworld.com/basics/the-concept-of-unified-communications/#When:14:33:01Z Unified Communications is the new buzz word and its meaning often depends on who you are talking to.  This introduction is published by the International Engineering Consortium (IEC), a standards setting thought leader in the communications industry. VOIP for Enterprise 2008-04-11T14:33:01-08:00 http://www.telephonyworld.com/basics/ip-telephony-migration-questionnaire/ http://www.telephonyworld.com/basics/ip-telephony-migration-questionnaire/#When:15:15:00Z Use this questionnaire to jump start migration strategy discussions and identify key areas that need to be addressed in your converged network implementation. IP Communications 2007-08-09T15:15:00-08:00 http://www.telephonyworld.com/basics/ivr-cheat-sheet-for-business/ http://www.telephonyworld.com/basics/ivr-cheat-sheet-for-business/#When:02:58:01Z Here are some best practices in IVR design to make your system efficient and effective for both you and your customers. Call Center 2007-08-09T02:58:01-08:00 http://www.telephonyworld.com/basics/call-center-lingo-translator-for-geeks/ http://www.telephonyworld.com/basics/call-center-lingo-translator-for-geeks/#When:02:37:00Z We’ve all been there before. You’re in a meeting and some business guy (your boss?) comes up with this maxim - a catch-phrase, a notoriously generic assertion - that while true, is hard to put to work at best and at worst means nothing for you. But, don’t despair! Developer’s Corner is here to the rescue, with a handy Lingo Translator for Geeks.  Call Center 2007-08-09T02:37:00-08:00 http://www.telephonyworld.com/basics/types-of-voip-for-business/ http://www.telephonyworld.com/basics/types-of-voip-for-business/#When:16:33:00Z IP PBX and Hosted IP PBX compared VOIP Services 2007-07-21T16:33:00-08:00 http://www.telephonyworld.com/basics/top-ten-tips-for-guiding-a-successful-ip-telephony-implementation/ http://www.telephonyworld.com/basics/top-ten-tips-for-guiding-a-successful-ip-telephony-implementation/#When:15:10:00Z If your company is in the planning stages of an IP communications implementation, read on. IP Communications 2007-07-21T15:10:00-08:00 http://www.telephonyworld.com/basics/ip-implementation-planning/ http://www.telephonyworld.com/basics/ip-implementation-planning/#When:04:28:00Z You want to take your time implement IP telephony.  A year may seem like a long time, but the more time you invest up front, the less money you’re likely to waste overall.  VOIP 2007-06-30T04:28:00-08:00 http://www.telephonyworld.com/basics/ip-telephony-vendor-evaluation-and-selection/ http://www.telephonyworld.com/basics/ip-telephony-vendor-evaluation-and-selection/#When:03:59:00Z You’ve made the decision to go with IP telephony after careful consideration, but if convergence is new to you and to your organization, the decision is likely accompanied by worry and concern about making the right choices. Your choice of technology vendor for this transition is your next important decision. VOIP 2007-06-30T03:59:00-08:00 http://www.telephonyworld.com/basics/the-benefits-of-ip-telephony/ http://www.telephonyworld.com/basics/the-benefits-of-ip-telephony/#When:03:29:00Z Highlights the benefits of IP telephony and go over the costs in details so that you can make decisions about your deployment. VOIP 2007-06-30T03:29:00-08:00 http://www.telephonyworld.com/basics/understanding-voip-part-2/ http://www.telephonyworld.com/basics/understanding-voip-part-2/#When:02:56:00Z (Part 2 of 2) This white paper shows how converging your traditional voice and data networks can save money and increase efficiency and productivity throughout your organization - just what it takes to remain competitive in today’s marketplace. VOIP for Enterprise 2007-06-30T02:56:00-08:00