http://www.telephonyworld.com/basics en mpilkington@quinstreet.com Copyright 2009 2009-12-02T19:57:00-08:00 http://www.telephonyworld.com/basics/article/top-ten-voip-features-for-small-businesses/ http://www.telephonyworld.com/basics/top-ten-voip-features-for-small-businesses/#When:19:57:00Z VoIP services have leveled the communications playing field for small businesses, allowing even the smallest startup access to enterprise-grade technology. Before IP communications, only large enterprises could afford a PBX system, which allowed for advanced call routing, forwarding, and auto-attendant features. Today, those features and many more are available to businesses of all sizes. VOIP Services 2009-12-02T19:57:00-08:00 http://www.telephonyworld.com/basics/article/top-ten-voip-stakeholders-in-any-organization/ http://www.telephonyworld.com/basics/top-ten-voip-stakeholders-in-any-organization/#When:19:55:00Z Who benefits most from a VoIP upgrade? IP communications delivers value to every corner of the enterprise. The technology streamlines business processes and generally makes everyone’s job easier. Here’s a look at the key stakeholders in a business telephony upgrade. VOIP Services 2009-11-11T19:55:00-08:00 http://www.telephonyworld.com/basics/article/top-five-voip-services-for-a-customer-driven-business/ http://www.telephonyworld.com/basics/top-five-voip-services-for-a-customer-driven-business/#When:15:30:00Z Customers drive business success. More and more businesses are realizing a competitive advantage in their reputation for customer service. Behind every customer service victory is a strong communications infrastructure. IP communications technology offers powerful services to develop a strong customer relationship. Here’s a look at the top five VoIP services to retain customers. VOIP, VOIP Services, VOIP for Enterprise 2009-10-22T15:30:00-08:00 http://www.telephonyworld.com/basics/article/top-ten-ways-to-save-with-voip-services/ http://www.telephonyworld.com/basics/top-ten-ways-to-save-with-voip-services/#When:19:55:01Z Voice over Internet Protocol (VoIP) phone systems are legendary for their ability to slash communications budgets. Flexibility, integration with the data network, and streamlined technology add up to sizable cost savings. VOIP Services 2009-10-09T19:55:01-08:00 http://www.telephonyworld.com/basics/article/top-ten-ways-to-make-the-most-of-call-center-services/ http://www.telephonyworld.com/basics/top-ten-ways-to-make-the-most-of-call-center-services/#When:18:35:00Z The heart of any customer-focused enterprise is the call center. Voice over Internet Protocol (VoIP) business telephone systems offer advanced features to help your business reach out and connect with customers. VoIP call center services take advantage of the converged voice-data network to streamline customer acquisition and support. The result--efficient support staff and a loyal customer base. Call Center 2009-09-24T18:35:00-08:00 http://www.telephonyworld.com/basics/article/top-five-benefits-of-unified-communications/ http://www.telephonyworld.com/basics/top-five-benefits-of-unified-communications/#When:21:32:00Z Unified communications software is taking voice over Internet protocol (VoIP) technology to the next level, transforming ordinary business phones and desktop computers into a virtual communications platform. The central contribution of unified communications technology is integration. The system brings together all available communication modalities and makes them available on a robust multimedia interface. VOIP 2009-09-10T21:32:00-08:00 http://www.telephonyworld.com/basics/article/top-ten-reasons-to-choose-hosted-voip-services/ http://www.telephonyworld.com/basics/top-ten-reasons-to-choose-hosted-voip-services/#When:21:40:00Z Hosted voice over Internet Protocol (VoIP) services can level the playing field for small and mid-sized businesses, making enterprise-grade communications available for a monthly subscription fee. At the same time, the flexibility of hosted business telephony offers unparalleled value for larger players as well. VOIP 2009-09-03T21:40:00-08:00 http://www.telephonyworld.com/basics/article/appointment-setting-during-a-recession-keep-calling-even-if-nobodys-buying/ http://www.telephonyworld.com/basics/appointment-setting-during-a-recession-keep-calling-even-if-nobodys-buying/#When:15:23:00Z Appointment setting services, at their best, are a major driver of sales. However, some business spending climates, 2009 included, are so difficult that it’s necessary to ask: is it worth doing all that calling, if nobody seems to be buying? Call Center 2009-07-16T15:23:00-08:00 http://www.telephonyworld.com/basics/article/appointment-setting-services-lend-an-ear-in-a-recession/ http://www.telephonyworld.com/basics/appointment-setting-services-lend-an-ear-in-a-recession/#When:20:29:00Z Appointment setting services help businesses find new customers in a recession.  Call Center 2009-04-08T20:29:00-08:00 http://www.telephonyworld.com/basics/article/dont-consider-voip-for-its-own-sake-think-of-it-as-voice-plus/ http://www.telephonyworld.com/basics/dont-consider-voip-for-its-own-sake-think-of-it-as-voice-plus/#When:19:09:00Z Voice technology can be applied to both IT Service Management and Customer Relationship Management to deliver real productivity gains and cost savings to an organization. VOIP 2009-03-02T19:09:00-08:00 http://www.telephonyworld.com/crash-courses/article/five-strategies-for-a-low-cost-voip-solution/ http://www.telephonyworld.com/crash-courses/article/five-strategies-for-a-low-cost-voip-solution/#When:21:50:00Z With low long-distance bills, a single, efficient data network, and productivity gains, there’s little question that a VoIP system pays for itself over time. Fortunately, VoIP vendors have developed a number of options for lowering the initial cost of VoIP as well. VOIP Services 2009-11-24T21:50:00-08:00 http://www.telephonyworld.com/crash-courses/article/five-technical-requirements-for-a-successful-voip-installation/ http://www.telephonyworld.com/crash-courses/article/five-technical-requirements-for-a-successful-voip-installation/#When:19:08:01Z Once the planning phase of the VoIP rollout is complete, the real technical work begins. A successful VoIP installation causes minimal disruption to the organization. For a seamless transition from legacy to next-generation IP communications, keep in mind the following five technical requirements. VOIP Services 2009-11-06T19:08:01-08:00 http://www.telephonyworld.com/crash-courses/article/five-steps-to-prepare-for-a-voip-system-implementation/ http://www.telephonyworld.com/crash-courses/article/five-steps-to-prepare-for-a-voip-system-implementation/#When:19:42:00Z Choosing a new business telephone system is just half the battle; the other half is implementing this critical communications infrastructure. Careful planning is the key to a successful IP communications rollout. To make sure you cover all the bases before implementing your VoIP phone system, follow these five steps. VOIP Services 2009-10-29T19:42:00-08:00 http://www.telephonyworld.com/crash-courses/article/top-five-voip-communications-features-for-teleworkers/ http://www.telephonyworld.com/crash-courses/article/top-five-voip-communications-features-for-teleworkers/#When:15:54:00Z IP communications has brought telework into the mainstream. The ability to access a company’s internal phone network over any wi-fi connection enables workers to be as productive at home and on the road as they are at the company office. On the strength of VoIP’s remote access features, businesses are increasingly allowing their employees to telecommute and even, in some cases, experimenting with all-telework ‘virtual offices’. VOIP Services 2009-10-16T15:54:00-08:00 http://www.telephonyworld.com/crash-courses/article/top-five-voip-upgrade-opportunities/ http://www.telephonyworld.com/crash-courses/article/top-five-voip-upgrade-opportunities/#When:21:40:00Z What’s the best time for a Voice over Internet Protocol (VoIP) upgrade? To some IT managers, anytime is the right time to update the IP communications system. But some situations are especially ideal for a business telephone system upgrade. Budget-minded managers want to bear in mind these top five scenarios for a VoIP services upgrade. VOIP Services 2009-10-01T21:40:00-08:00 http://www.telephonyworld.com/crash-courses/article/top-ten-voip-collaboration-tools-for-enterprise/ http://www.telephonyworld.com/crash-courses/article/top-ten-voip-collaboration-tools-for-enterprise/#When:21:20:00Z Voice over Internet Protocol (VoIP) technology is finally making good on its promise of voice-data integration. Early VoIP borrowed bandwidth to transmit voice signals. Today’sVoIP systems aspire to a greater goal, integrating communications with information sharing applications. The result: IP communications has become IP collaboration. VOIP for Enterprise 2009-09-17T21:20:00-08:00 http://www.telephonyworld.com/crash-courses/article/top-five-reasons-businesses-switch-to-voip-services/ http://www.telephonyworld.com/crash-courses/article/top-five-reasons-businesses-switch-to-voip-services/#When:20:06:00Z The main reasons companies migrate to Voice Over Internet Protocol (VoIP): cost, cost, cost… right? Actually, lowering the monthly phone bill is only one of the many reasons businesses are switching to VoIP business phone services.  VOIP 2009-08-26T20:06:00-08:00 http://www.telephonyworld.com/crash-courses/article/appointment-setters-persistence-vs-annoyance/ http://www.telephonyworld.com/crash-courses/article/appointment-setters-persistence-vs-annoyance/#When:20:55:00Z Appointment setting requires persistence and perseverance. At the same time, appointment setters must take care to respect the time of the people they are contacting. Call Center 2009-06-25T20:55:00-08:00 http://www.telephonyworld.com/crash-courses/article/business-phone-systems-roi-considerations/ http://www.telephonyworld.com/crash-courses/article/business-phone-systems-roi-considerations/#When:19:53:00Z In order to measure the return on investment ( ROI) of a new business phone system, business decision-makers should consider the value of time and professionalism. Also, it’s wise to think about how a phone system may help a sales department become more efficient and successful. Wireless 2009-06-18T19:53:00-08:00 http://www.telephonyworld.com/crash-courses/article/phone-systems-constituent-requirements/ http://www.telephonyworld.com/crash-courses/article/phone-systems-constituent-requirements/#When:00:49:01Z Whether on Wall Street or Main Street, companies are no longer confined to their physical addresses. Satellite offices, home-based workers, traveling sales and support personnel, even employees located on-site at customers’ offices comprise today’s companies. Phone systems that integrate all locations with shared services are the virtual walls that unite corporate workers wherever they might be located. VOIP 2009-04-25T00:49:01-08:00 http://www.telephonyworld.com/white-papers/paper/ten-things-your-voip-firewall-should-do/ http://www.telephonyworld.com/white-papers/paper/ten-things-your-voip-firewall-should-do/#When:21:28:00Z VOIP 2010-03-15T21:28:00-08:00 http://www.telephonyworld.com/white-papers/paper/mobile-infrastructure-market-continues-its-decline-on-deteriorating-gsm-sal/ http://www.telephonyworld.com/white-papers/paper/mobile-infrastructure-market-continues-its-decline-on-deteriorating-gsm-sal/#When:19:07:00Z Wireless 2010-03-09T19:07:00-08:00 http://www.telephonyworld.com/white-papers/paper/telephony-market-shows-solid-recovery-in-western-europe-in-late-2009/ http://www.telephonyworld.com/white-papers/paper/telephony-market-shows-solid-recovery-in-western-europe-in-late-2009/#When:16:43:01Z VOIP 2010-03-01T16:43:01-08:00 http://www.telephonyworld.com/white-papers/paper/carrier-voip-continues-to-transform-mobile-fixed-networks/ http://www.telephonyworld.com/white-papers/paper/carrier-voip-continues-to-transform-mobile-fixed-networks/#When:21:48:00Z VOIP 2010-02-25T21:48:00-08:00 http://www.telephonyworld.com/white-papers/paper/enterprise-voice-market-makes-a-solid-finish-in-2009/ http://www.telephonyworld.com/white-papers/paper/enterprise-voice-market-makes-a-solid-finish-in-2009/#When:19:37:00Z VOIP 2010-02-23T19:37:00-08:00 http://www.telephonyworld.com/white-papers/paper/research-and-markets-sees-voip-penetration-of-us-businesses-reaching-79-per/ http://www.telephonyworld.com/white-papers/paper/research-and-markets-sees-voip-penetration-of-us-businesses-reaching-79-per/#When:14:53:00Z VOIP for Enterprise 2010-02-19T14:53:00-08:00 http://www.telephonyworld.com/white-papers/paper/delloro-group-renewed-in-voip-subscriber-growth-to-stabilize-carrier-ip-tel/ http://www.telephonyworld.com/white-papers/paper/delloro-group-renewed-in-voip-subscriber-growth-to-stabilize-carrier-ip-tel/#When:16:13:00Z VOIP 2010-02-10T16:13:00-08:00 http://www.telephonyworld.com/white-papers/paper/frost-sullivan-value-added-apps-lend-momentum-for-world-enterprise-telephon/ http://www.telephonyworld.com/white-papers/paper/frost-sullivan-value-added-apps-lend-momentum-for-world-enterprise-telephon/#When:19:25:00Z VOIP for Enterprise 2010-02-09T19:25:00-08:00 http://www.telephonyworld.com/white-papers/paper/4-proven-ways-to-save-on-enterprise-voip-network-maintenance/ http://www.telephonyworld.com/white-papers/paper/4-proven-ways-to-save-on-enterprise-voip-network-maintenance/#When:17:52:01Z VOIP 2010-02-08T17:52:01-08:00 http://www.telephonyworld.com/white-papers/paper/study-corporate-departments-left-open-to-voice-call-interception/ http://www.telephonyworld.com/white-papers/paper/study-corporate-departments-left-open-to-voice-call-interception/#When:17:13:00Z 2010-02-08T17:13:00-08:00 http://www.telephonyworld.com/products/panasonic-introduces-innovative-ip-phone-with-color-touchscreen/ http://www.telephonyworld.com/products/panasonic-introduces-innovative-ip-phone-with-color-touchscreen/#When:15:22:00Z VOIP 2010-03-16T15:22:00-08:00 http://www.telephonyworld.com/products/snom-technologys-innovative-ip-phones-powered-by-embedded-microprocessor-fr/ http://www.telephonyworld.com/products/snom-technologys-innovative-ip-phones-powered-by-embedded-microprocessor-fr/#When:20:41:00Z VOIP 2010-03-15T20:41:00-08:00 http://www.telephonyworld.com/products/panasonic-introduces-all-in-one-ip-pbx-platform-for-small-to-large-companie/ http://www.telephonyworld.com/products/panasonic-introduces-all-in-one-ip-pbx-platform-for-small-to-large-companie/#When:16:26:00Z VOIP for Enterprise 2010-03-12T16:26:00-08:00 http://www.telephonyworld.com/products/commpartners-connect-announces-enhancements-to-its-wholesale-ip-communicati/ http://www.telephonyworld.com/products/commpartners-connect-announces-enhancements-to-its-wholesale-ip-communicati/#When:20:06:00Z VOIP Services 2010-02-23T20:06:00-08:00 http://www.telephonyworld.com/products/free-skype-calls-im-on-your-blackberry/ http://www.telephonyworld.com/products/free-skype-calls-im-on-your-blackberry/#When:16:34:00Z Wireless 2010-02-03T16:34:00-08:00 http://www.telephonyworld.com/products/counterpath-launches-bria-30-multimedia-voip-softphone/ http://www.telephonyworld.com/products/counterpath-launches-bria-30-multimedia-voip-softphone/#When:20:55:00Z VOIP 2010-02-02T20:55:00-08:00 http://www.telephonyworld.com/products/agito-launches-voip-over-3g-app/ http://www.telephonyworld.com/products/agito-launches-voip-over-3g-app/#When:17:12:00Z 2010-02-01T17:12:00-08:00 http://www.telephonyworld.com/products/free-magic-jack-and-service-with-voicecrmcom/ http://www.telephonyworld.com/products/free-magic-jack-and-service-with-voicecrmcom/#When:14:59:00Z Call Center 2010-01-08T14:59:00-08:00 http://www.telephonyworld.com/products/review-vox-communications-voip-mobile-service/ http://www.telephonyworld.com/products/review-vox-communications-voip-mobile-service/#When:16:25:00Z VOIP Services 2010-01-06T16:25:00-08:00 http://www.telephonyworld.com/products/sprint-customers-now-can-access-their-work-calendar-on-samsung-instinct/ http://www.telephonyworld.com/products/sprint-customers-now-can-access-their-work-calendar-on-samsung-instinct/#When:03:15:00Z Wireless 2008-12-05T03:15:00-08:00 http://www.telephonyworld.com/news/airespring-sip-trunking-certified-interoperable-with-toshibas-strata-cix-vo/ http://www.telephonyworld.com/news/airespring-sip-trunking-certified-interoperable-with-toshibas-strata-cix-vo/#When:16:54:01Z VOIP 2010-03-17T16:54:01-08:00 http://www.telephonyworld.com/news/dynasis-panterra-networks-partner-to-offer-cloud-based-uc-services/ http://www.telephonyworld.com/news/dynasis-panterra-networks-partner-to-offer-cloud-based-uc-services/#When:16:48:00Z IP Communications 2010-03-17T16:48:00-08:00 http://www.telephonyworld.com/news/sip-forum-ipv6-forum-join-forces-to-promote-interoperability/ http://www.telephonyworld.com/news/sip-forum-ipv6-forum-join-forces-to-promote-interoperability/#When:16:07:00Z VOIP 2010-03-17T16:07:00-08:00 http://www.telephonyworld.com/news/nortels-carrier-solutions-unit-to-show-hosted-ip-communications-solution-at/ http://www.telephonyworld.com/news/nortels-carrier-solutions-unit-to-show-hosted-ip-communications-solution-at/#When:15:24:00Z VOIP for Enterprise 2010-03-17T15:24:00-08:00 http://www.telephonyworld.com/news/amnesty-international-usa-moves-to-hosted-voip-from-m5-networks/ http://www.telephonyworld.com/news/amnesty-international-usa-moves-to-hosted-voip-from-m5-networks/#When:15:30:00Z VOIP Services 2010-03-16T15:30:00-08:00 http://www.telephonyworld.com/news/worlds-largest-industrial-auction-company-sold-on-avaya-unified-communicati/ http://www.telephonyworld.com/news/worlds-largest-industrial-auction-company-sold-on-avaya-unified-communicati/#When:15:15:00Z IP Communications 2010-03-16T15:15:00-08:00 http://www.telephonyworld.com/news/audiocodes-facilitates-use-of-standard-sip-phones-with-microsoft-office-com/ http://www.telephonyworld.com/news/audiocodes-facilitates-use-of-standard-sip-phones-with-microsoft-office-com/#When:15:10:00Z VOIP for Enterprise 2010-03-16T15:10:00-08:00 http://www.telephonyworld.com/news/imtc-selected-to-lead-interoperability-testing-of-voice-over-lte-profile/ http://www.telephonyworld.com/news/imtc-selected-to-lead-interoperability-testing-of-voice-over-lte-profile/#When:14:49:00Z Wireless 2010-03-16T14:49:00-08:00 http://www.telephonyworld.com/news/oaisys-introduces-sip-trunk-integration-speech-analytics-for-its-call-recor/ http://www.telephonyworld.com/news/oaisys-introduces-sip-trunk-integration-speech-analytics-for-its-call-recor/#When:14:34:00Z Call Center 2010-03-16T14:34:00-08:00 http://www.telephonyworld.com/news/mobile-voip-developer-xg-technology-forms-advisory-board/ http://www.telephonyworld.com/news/mobile-voip-developer-xg-technology-forms-advisory-board/#When:21:02:00Z Wireless 2010-03-15T21:02:00-08:00 http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-february-2009/ http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-february-2009/#When:00:50:00Z Planning Tools 2009-02-10T00:50:00-08:00 http://www.telephonyworld.com/tools-resources/article/diy-debt-collection-and-settlement-using-voip/ http://www.telephonyworld.com/tools-resources/article/diy-debt-collection-and-settlement-using-voip/#When:20:05:01Z CallFire Announces “Do-It-Yourself Debt Collection” Webinar Series Other Resources 2009-01-21T20:05:01-08:00 http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-january-2009/ http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-january-2009/#When:23:28:00Z Other Resources 2009-01-13T23:28:00-08:00 http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-november-2008/ http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-november-2008/#When:17:33:01Z Other Resources 2008-10-31T17:33:01-08:00 http://www.telephonyworld.com/tools-resources/article/tw-calendar-events-october-2008/ http://www.telephonyworld.com/tools-resources/article/tw-calendar-events-october-2008/#When:14:13:00Z Other Resources 2008-10-01T14:13:00-08:00 http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-september-2008/ http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-september-2008/#When:01:21:00Z 2008-09-03T01:21:00-08:00 http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-august-2008/ http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-august-2008/#When:16:00:00Z Other Resources 2008-07-29T16:00:00-08:00 http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-july-2008/ http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-july-2008/#When:23:05:00Z Other Resources 2008-07-02T23:05:00-08:00 http://www.telephonyworld.com/tools-resources/article/wimax-forum-global-congress-2008-exhibitor-profiles/ http://www.telephonyworld.com/tools-resources/article/wimax-forum-global-congress-2008-exhibitor-profiles/#When:02:28:00Z Industry Guides 2008-06-14T02:28:00-08:00 http://www.telephonyworld.com/tools-resources/article/nxtcomm-2008-exhibitor-profiles/ http://www.telephonyworld.com/tools-resources/article/nxtcomm-2008-exhibitor-profiles/#When:03:13:00Z Industry Guides 2008-06-13T03:13:00-08:00