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    <title>Newest content on http://www.telephonyworld.com</title>
    <link>http://www.telephonyworld.com/basics</link>
    <description></description>
    <dc:language>en</dc:language>
    <dc:creator>mpilkington@quinstreet.com</dc:creator>
    <dc:rights>Copyright 2009</dc:rights>
    <dc:date>2009-04-08T20:29:00-08:00</dc:date>
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    <item>
      <title>Appointment Setting Services Lend an Ear in a Recession</title>
      <link>http://www.telephonyworld.com/basics/article/appointment-setting-services-lend-an-ear-in-a-recession/</link>
      <guid>http://www.telephonyworld.com/basics/appointment-setting-services-lend-an-ear-in-a-recession/#When:20:29:00Z</guid>
      <description>Appointment setting services help businesses find new customers in a recession.&amp;nbsp;</description>
      <dc:subject>Call Center</dc:subject>
      <dc:date>2009-04-08T20:29:00-08:00</dc:date>
    </item>

    <item>
      <title>Don’t Consider VoIP for its Own Sake, Think of it as Voice&#45;Plus</title>
      <link>http://www.telephonyworld.com/basics/article/dont-consider-voip-for-its-own-sake-think-of-it-as-voice-plus/</link>
      <guid>http://www.telephonyworld.com/basics/dont-consider-voip-for-its-own-sake-think-of-it-as-voice-plus/#When:19:09:00Z</guid>
      <description>Voice technology can be applied to both IT Service Management and Customer Relationship Management to deliver real productivity gains and cost savings to an organization.</description>
      <dc:subject>VOIP</dc:subject>
      <dc:date>2009-03-02T19:09:00-08:00</dc:date>
    </item>

    <item>
      <title>How to Plan a Phone System for Your Business</title>
      <link>http://www.telephonyworld.com/basics/article/how-to-plan-a-phone-system-for-your-business/</link>
      <guid>http://www.telephonyworld.com/basics/how-to-plan-a-phone-system-for-your-business/#When:01:53:00Z</guid>
      <description>How to plan ahead and choose the right phone system for your business.</description>
      <dc:subject>Call Center</dc:subject>
      <dc:date>2009-01-30T01:53:00-08:00</dc:date>
    </item>

    <item>
      <title>Finding High Quality Telemarketing Services</title>
      <link>http://www.telephonyworld.com/basics/article/finding-high-quality-telemarketing-services/</link>
      <guid>http://www.telephonyworld.com/basics/finding-high-quality-telemarketing-services/#When:06:22:00Z</guid>
      <description>Telemarketing companies help business of all sizes prospect for new customers to inform them about products and services offered.&amp;nbsp;</description>
      <dc:subject>Call Center</dc:subject>
      <dc:date>2009-01-06T06:22:00-08:00</dc:date>
    </item>

    <item>
      <title>All You Need to Know About VoIP</title>
      <link>http://www.telephonyworld.com/basics/article/all-you-need-to-know-about-voip/</link>
      <guid>http://www.telephonyworld.com/basics/all-you-need-to-know-about-voip/#When:06:12:00Z</guid>
      <description>Are you thinking about using VoIP systems for your business?&amp;nbsp; Find out what you need to know to make the move.</description>
      <dc:subject>VOIP</dc:subject>
      <dc:date>2009-01-03T06:12:00-08:00</dc:date>
    </item>

    <item>
      <title>Eight Tips for Choosing a Phone System</title>
      <link>http://www.telephonyworld.com/basics/article/eight-tips-for-choosing-a-phone-system/</link>
      <guid>http://www.telephonyworld.com/basics/eight-tips-for-choosing-a-phone-system/#When:05:45:00Z</guid>
      <description>Phone systems have come a long way from operators and antiquated switchboards. Today, many features need to be researched before a business chooses a system. The wrong phone system can hurt a business and cost a lot to replace. The following tips help ease the stress of choosing a phone system.</description>
      <dc:subject>Wireless</dc:subject>
      <dc:date>2009-01-02T05:45:00-08:00</dc:date>
    </item>

    <item>
      <title>How to Alter Call Center Perceptions</title>
      <link>http://www.telephonyworld.com/basics/article/how-to-alter-call-center-perceptions/</link>
      <guid>http://www.telephonyworld.com/basics/how-to-alter-call-center-perceptions/#When:05:11:00Z</guid>
      <description>Negative perceptions about telemarketing are a reality.&amp;nbsp; Perceptions can be changed.&amp;nbsp; Read the article for suggestions on how to alter peoples&#8217; opinions about telemarketing and call centers.</description>
      <dc:subject>Call Center</dc:subject>
      <dc:date>2009-01-01T05:11:00-08:00</dc:date>
    </item>

    <item>
      <title>The Call Center: Critical to Handling Challenges and Saving Sales</title>
      <link>http://www.telephonyworld.com/basics/article/the-call-center-critical-to-handling-challenges-and-saving-sales/</link>
      <guid>http://www.telephonyworld.com/basics/the-call-center-critical-to-handling-challenges-and-saving-sales/#When:05:18:00Z</guid>
      <description>A good inbound call center is worth its weight in gold. This critical customer touch&#45;point conveys the character of a business. Despite the bad reputation that early call centers earned, new technology, new techniques, and outsourcing have made call centers into the valuable assets they are today.</description>
      <dc:subject>Call Center</dc:subject>
      <dc:date>2008-12-30T05:18:00-08:00</dc:date>
    </item>

    <item>
      <title>Why a Telemarketing Service that Plays by the Rules is Golden</title>
      <link>http://www.telephonyworld.com/basics/article/why-a-telemarketing-service-that-plays-by-the-rules-is-golden/</link>
      <guid>http://www.telephonyworld.com/basics/why-a-telemarketing-service-that-plays-by-the-rules-is-golden/#When:05:22:00Z</guid>
      <description>When a business is in the market for a telemarketing service, it&#8217;s best to choose one that aligns itself with best practices. Here are some tips&#45;&#45;and all the information necessary to utilize and act on them&#45;&#45;for picking out a service to work well with any industry.</description>
      <dc:subject>Call Center</dc:subject>
      <dc:date>2008-12-27T05:22:00-08:00</dc:date>
    </item>

    <item>
      <title>Business Phone System Savings Tips</title>
      <link>http://www.telephonyworld.com/basics/article/business-phone-system-savings-tips/</link>
      <guid>http://www.telephonyworld.com/basics/business-phone-system-savings-tips/#When:05:41:00Z</guid>
      <description>Business telephones can be costly. Read the following tips that help businesses save money on the purchase.</description>
      <dc:subject>Wireless</dc:subject>
      <dc:date>2008-12-26T05:41:00-08:00</dc:date>
    </item>



    <item>
      <title>Appointment Setters: Persistence vs. Annoyance</title>
      <link>http://www.telephonyworld.com/crash-courses/article/appointment-setters-persistence-vs-annoyance/</link>
      <guid>http://www.telephonyworld.com/crash-courses/article/appointment-setters-persistence-vs-annoyance/#When:20:55:00Z</guid>
      <description>Appointment setting requires persistence and perseverance. At the same time, appointment setters must take care to respect the time of the people they are contacting.</description>
      <dc:subject>Call Center</dc:subject>
      <dc:date>2009-06-25T20:55:00-08:00</dc:date>
    </item>

    <item>
      <title>Business Phone Systems: ROI Considerations</title>
      <link>http://www.telephonyworld.com/crash-courses/article/business-phone-systems-roi-considerations/</link>
      <guid>http://www.telephonyworld.com/crash-courses/article/business-phone-systems-roi-considerations/#When:19:53:00Z</guid>
      <description>In order to measure the return on investment ( ROI) of a new business phone system, business decision&#45;makers should consider the value of time and professionalism. Also, it&#8217;s wise to think about how a phone system may help a sales department become more efficient and successful.</description>
      <dc:subject>Wireless</dc:subject>
      <dc:date>2009-06-18T19:53:00-08:00</dc:date>
    </item>

    <item>
      <title>Phone Systems: Constituent Requirements</title>
      <link>http://www.telephonyworld.com/crash-courses/article/phone-systems-constituent-requirements/</link>
      <guid>http://www.telephonyworld.com/crash-courses/article/phone-systems-constituent-requirements/#When:00:49:01Z</guid>
      <description>Whether on Wall Street or Main Street, companies are no longer confined to their physical addresses. Satellite offices, home&#45;based workers, traveling sales and support personnel, even employees located on&#45;site at customers&#8217; offices comprise today&#8217;s companies. Phone systems that integrate all locations with shared services are the virtual walls that unite corporate workers wherever they might be located.</description>
      <dc:subject>VOIP</dc:subject>
      <dc:date>2009-04-25T00:49:01-08:00</dc:date>
    </item>

    <item>
      <title>Restoring Caller ID Data to VoIP Phone Calls for CRM Users</title>
      <link>http://www.telephonyworld.com/crash-courses/article/restoring-caller-id-data-to-voip-phone-calls-for-crm-users/</link>
      <guid>http://www.telephonyworld.com/crash-courses/article/restoring-caller-id-data-to-voip-phone-calls-for-crm-users/#When:13:06:00Z</guid>
      <description>A handful of consumer VoIP phone systems strip calls of valuable data that companies use to provide better service. Developers offer solutions that blend VoIP phone technology with improved database tools.</description>
      <dc:subject>VOIP, CRM</dc:subject>
      <dc:date>2009-04-15T13:06:00-08:00</dc:date>
    </item>

    <item>
      <title>Which Businesses Can Benefit from Answering Services?</title>
      <link>http://www.telephonyworld.com/crash-courses/article/which-businesses-can-benefit-from-answering-services/</link>
      <guid>http://www.telephonyworld.com/crash-courses/article/which-businesses-can-benefit-from-answering-services/#When:17:52:00Z</guid>
      <description>Answering services are most familiar in the context of businesses that are on call twenty&#45;four hours a day, such as physicians’ offices and repair services. However, a variety of other companies&#45;&#45;including entrepreneurs and small businesses&#45;&#45;can take advantage of answering services to provide personalized customer service when staff isn’t available to take incoming calls.</description>
      <dc:subject>Call Center</dc:subject>
      <dc:date>2009-04-10T17:52:00-08:00</dc:date>
    </item>

    <item>
      <title>Use a Live Answering Service to Gain Competitive Advantage</title>
      <link>http://www.telephonyworld.com/crash-courses/article/use-a-live-answering-service-to-competitive-advantage/</link>
      <guid>http://www.telephonyworld.com/crash-courses/article/use-a-live-answering-service-to-competitive-advantage/#When:01:55:00Z</guid>
      <description>Smart companies are using the current economic downturn to outmaneuver competitors in every way possible. Here&#8217;s a simple idea that saves money and delivers return on investment: hire a live answering service.</description>
      <dc:subject></dc:subject>
      <dc:date>2009-03-10T01:55:00-08:00</dc:date>
    </item>

    <item>
      <title>Outsourcing Your Call Center: When to Implement this Valuable Strategy</title>
      <link>http://www.telephonyworld.com/crash-courses/article/outsourcing-your-call-center-when-to-implement-this-valuable-strategy/</link>
      <guid>http://www.telephonyworld.com/crash-courses/article/outsourcing-your-call-center-when-to-implement-this-valuable-strategy/#When:00:19:00Z</guid>
      <description>There comes a time in the life cycle of many businesses when the question must be answered: continue handling customer service calls in&#45;house or used an outsourced call center? While it’s certainly no easy decision to make, taking stock of resource allocation and examining strategic direction are benchmarks that can help.</description>
      <dc:subject>Call Center</dc:subject>
      <dc:date>2009-02-10T00:19:00-08:00</dc:date>
    </item>

    <item>
      <title>Telemarketing Services Help Companies Stay on Offense during a Downturn</title>
      <link>http://www.telephonyworld.com/crash-courses/article/telemarketing-services-help-companies-stay-on-offense-during-a-downturn/</link>
      <guid>http://www.telephonyworld.com/crash-courses/article/telemarketing-services-help-companies-stay-on-offense-during-a-downturn/#When:19:16:00Z</guid>
      <description>Assertive telemarketing can prevent a downturn from becoming a downward spiral.</description>
      <dc:subject>Call Center</dc:subject>
      <dc:date>2009-01-15T19:16:00-08:00</dc:date>
    </item>

    <item>
      <title>Small Businesses Act Big by Using the Right Phone Systems</title>
      <link>http://www.telephonyworld.com/crash-courses/article/small-businesses-act-big-by-using-the-right-phone-systems/</link>
      <guid>http://www.telephonyworld.com/crash-courses/article/small-businesses-act-big-by-using-the-right-phone-systems/#When:06:18:00Z</guid>
      <description>Small businesses can compete with larger competitors by using the right phone systems. Read about what phone systems have to offer small businesses.</description>
      <dc:subject>Wireless</dc:subject>
      <dc:date>2009-01-06T06:18:00-08:00</dc:date>
    </item>

    <item>
      <title>CRM Software and Applications: Putting Customers First</title>
      <link>http://www.telephonyworld.com/crash-courses/article/crm-software-and-applications-putting-customers-first/</link>
      <guid>http://www.telephonyworld.com/crash-courses/article/crm-software-and-applications-putting-customers-first/#When:06:04:00Z</guid>
      <description>In today&#8217;s economy, understanding the customer is key. CRM software helps companies of all sizes collect, organize, and analyze customer data more efficiently.</description>
      <dc:subject>CRM</dc:subject>
      <dc:date>2009-01-03T06:04:00-08:00</dc:date>
    </item>



    <item>
      <title>Five Must&#45;Have Business VoIP Features for Teleworkers</title>
      <link>http://www.telephonyworld.com/white-papers/paper/five-must-have-business-voip-features-for-teleworkers/</link>
      <guid>http://www.telephonyworld.com/white-papers/paper/five-must-have-business-voip-features-for-teleworkers/#When:20:30:01Z</guid>
      <description>Virtual office VoIP helps users traverse time zones to collaborate as a team. VendorGuru&#8217;s free white paper explores the five key features that elevate a VoIP phone system into a VoIP virtual office. Discover how a telework&#45;ready VoIP system can help your business compete in today&#8217;s dynamic global economy. Click this link to access the full white paper: Five Must&#45;Have Business VoIP Features for Teleworkers</description>
      <dc:subject>VOIP</dc:subject>
      <dc:date>2009-07-01T20:30:01-08:00</dc:date>
    </item>

    <item>
      <title>Unified Communications Offers Value to SMBs&#45;Financial Services</title>
      <link>http://www.telephonyworld.com/white-papers/paper/unified-communications-offers-value-to-smbs-financial-services/</link>
      <guid>http://www.telephonyworld.com/white-papers/paper/unified-communications-offers-value-to-smbs-financial-services/#When:20:58:00Z</guid>
      <description>Unified communications (UC) is a hardware and software platform linking people to people&#8212;and people to applications.&amp;nbsp; Put simply, it reduces delays commonly found in business communications. It integrates telephone features with employees’ desktops to allow a worker to see the availability of co&#45;workers and point and click on their PC to reach them via cell phone, landline, PC, or other communication devices.


This Cisco&#45;commissioned study from Forrester Research uses survey data from six countries to illustrate how unified communications (U.C.) affect the SMB sector. Read this white paper to find out how your financial services firm can gain value through Unified Communications from Cisco. 


Click this link to access the full white paper: Unified Communications Offers Value to Small and Medium&#45;Size Businesses&#45;Financial Services</description>
      <dc:subject>IP Communications</dc:subject>
      <dc:date>2009-06-23T20:58:00-08:00</dc:date>
    </item>

    <item>
      <title>Office Networking: Solutions to Help Businesses Succeed</title>
      <link>http://www.telephonyworld.com/white-papers/paper/office-networking-solutions-to-help-businesses-succeed/</link>
      <guid>http://www.telephonyworld.com/white-papers/paper/office-networking-solutions-to-help-businesses-succeed/#When:19:27:00Z</guid>
      <description>Thanks to the Internet, the 21st&#45;century business world moves at a blinding pace, and to keep up, companies need to stay connected. Office networking solutions provide all of the tools necessary for success. Employees, clients, partners, and CEOs can meet virtually, eliminating the cost of travel. Aside from video conferencing, Cisco&#8217;s office networking solutions let employees access company information and customer data securely from anywhere in the world.


This white paper from Cisco has tips and and a technical overview on how to get moving on your business network. Click this link to access the full white paper: Office Networking: Solutions to Help Businesses Succeed</description>
      <dc:subject>Wireless</dc:subject>
      <dc:date>2009-06-18T19:27:00-08:00</dc:date>
    </item>

    <item>
      <title>Office Networking Basics: The Components of Success</title>
      <link>http://www.telephonyworld.com/white-papers/paper/office-networking-basics-the-components-of-success/</link>
      <guid>http://www.telephonyworld.com/white-papers/paper/office-networking-basics-the-components-of-success/#When:21:09:00Z</guid>
      <description>An office network is quite possibly the most powerful tool available in today&#8217;s business world. Staying in touch and up&#45;to&#45;date on important news is key to the success of a business. Office networking solutions are an integral part of that process. Shouldn&#8217;t managers have at least a basic familiarity with how they work? 


Cisco provides a crash course in office networking and offers tips on how to begin capitalizing on your knowledge today. This white paper breaks down the components of a network, provides an overview of its functions, and explains what these parts mean to a company&#8217;s day&#45;to&#45;day operations. 


Click this link to access the full white paper: Office Networking Basics: The Components of Success</description>
      <dc:subject>Wireless</dc:subject>
      <dc:date>2009-06-11T21:09:00-08:00</dc:date>
    </item>

    <item>
      <title>The Benefits of Networking: Cisco Connects Businesses</title>
      <link>http://www.telephonyworld.com/white-papers/paper/the-benefits-of-networking-cisco-connects-businesses/</link>
      <guid>http://www.telephonyworld.com/white-papers/paper/the-benefits-of-networking-cisco-connects-businesses/#When:21:21:00Z</guid>
      <description>Cisco provides one of the most powerful tools available to any business&#45;&#45;large or small: the network. Connecting everyone from clients to CEOs, business networks have come a long way from their humble beginnings. Cisco can help any company go global with a business network that streamlines costly processes by, for example, eliminating travel time and expense with video conferencing. With the latest technology, secure wireless access is available around the globe, making it easy to do business anywhere.


This white paper from Cisco illustrates the ways in which business networks help companies increase productivity, efficiency, and profits.


Click this link to access the full white paper: The Benefits of Networking: Cisco Connects Businesses</description>
      <dc:subject>Wireless</dc:subject>
      <dc:date>2009-06-10T21:21:00-08:00</dc:date>
    </item>

    <item>
      <title>Small Business Contact Center Essentials</title>
      <link>http://www.telephonyworld.com/white-papers/paper/small-business-contact-center-essentials/</link>
      <guid>http://www.telephonyworld.com/white-papers/paper/small-business-contact-center-essentials/#When:23:28:00Z</guid>
      <description>Business VoIP is bringing enterprise&#45;grade contact center technology to the mid&#45;market, with a range of new solutions scaled to the needs of small and growing businesses. Available as either a hosted service or an on&#45;premises system, SMB contact center systems feature broad customization options that allow businesses to tailor communications functionality to their needs. 


VendorGuru&#8217;s white paper offers a guide to VoIP contact center systems for SMBs. It details the five essential features of any contact center, and explores the range of basic to advanced options available within each category. Find out how your business can use VoIP contact center technology to build solid customer relationships.&amp;nbsp; Click this link to access the full white paper: Small Business Contact Center Essentials</description>
      <dc:subject>VOIP</dc:subject>
      <dc:date>2009-06-04T23:28:00-08:00</dc:date>
    </item>

    <item>
      <title>Five Steps to a First&#45;Class VoIP Contact Center</title>
      <link>http://www.telephonyworld.com/white-papers/paper/five-steps-to-a-first-class-voip-contact-center/</link>
      <guid>http://www.telephonyworld.com/white-papers/paper/five-steps-to-a-first-class-voip-contact-center/#When:20:07:00Z</guid>
      <description>A full&#45;service contact center is no longer a feature of big&#45;budget enterprise. Businesses of all sizes are taking advantage of VoIP technology to build a call center scaled to their needs. Virtual call centers, hosted services, and the inherent efficiency of digital phone systems are making centralized customer communications more accessible than ever. 


VendorGuru&#8217;s free white paper outlines the five steps to building a first&#45;class business VoIP contact center. For many businesses, establishing a call center is simply a matter of extending the existing IP phone system. Find out how to centralize your business&#8217; customer support and outreach functions&#45;&#45;without fuss and within your budget. Click this link to access the full white paper: VoIP Predictions for 2009 and Beyond</description>
      <dc:subject>VOIP, Call Center</dc:subject>
      <dc:date>2009-05-28T20:07:00-08:00</dc:date>
    </item>

    <item>
      <title>VoIP Predictions for 2009 and Beyond</title>
      <link>http://www.telephonyworld.com/white-papers/paper/voip-predictions-for-2009-and-beyond/</link>
      <guid>http://www.telephonyworld.com/white-papers/paper/voip-predictions-for-2009-and-beyond/#When:21:00:00Z</guid>
      <description>Business VoIP has been on the fast path to innovation, with providers focusing on upgrading wireless 4G networks, developing unified communications technology, and other advances. The coming year promises a shift in the VoIP industry&#8217;s priorities toward making this new technology accessible to the broader business phone market. 


Small and mid&#45;sized businesses can expect affordable pricing and incentives as VoIP providers compete to entice this market toward an IP business phone system. Find out how your business can take advantage of a recession&#45;impacted economy to secure unprecedented value in VoIP technology without sacrificing the IT budget. Click this link to access the full white paper: VoIP Predictions for 2009 and Beyond</description>
      <dc:subject>VOIP</dc:subject>
      <dc:date>2009-04-14T21:00:00-08:00</dc:date>
    </item>

    <item>
      <title>Unified Communications: The Basics</title>
      <link>http://www.telephonyworld.com/white-papers/paper/unified-communications-the-basics/</link>
      <guid>http://www.telephonyworld.com/white-papers/paper/unified-communications-the-basics/#When:23:36:00Z</guid>
      <description>With converged voice and data networks becoming mainstream, the business phone industry is looking ahead to the next stage in the evolution of IP telephony: unified communications (UC.) 


UC makes good on the promise of a single communications platform, bringing universal access and transparency to the technology. Users can traverse all available communication and collaboration tools with point&#45;and&#45;click ease, switching among devices and applications as needed. With co&#45;workers, partners, and clients scattered across the globe, reliable and effective interaction is more important than ever. 


Find out how your organization can get the most mileage from business VoIP by implementing unified communications technology.


Click this link to access the full white paper: Unified Communications: The Basics</description>
      <dc:subject>VOIP</dc:subject>
      <dc:date>2009-03-25T23:36:00-08:00</dc:date>
    </item>

    <item>
      <title>Unified Communications Comes to Small Business VoIP</title>
      <link>http://www.telephonyworld.com/white-papers/paper/unified-communications-comes-to-small-business-voip/</link>
      <guid>http://www.telephonyworld.com/white-papers/paper/unified-communications-comes-to-small-business-voip/#When:23:28:00Z</guid>
      <description>With the enterprise sector already enjoying the efficiencies of unified communications (UC), small and mid&#45;sized businesses (SMBs) are next in line to take advantage of the new technology. Business phone vendors are meeting SMBs halfway, developing new products and services scaled to smaller ventures. 


Today&#8217;s unified communications market includes sleeker versions of UC technology and more affordable delivery options to accommodate the requirements of smaller enterprises. These scaled&#45;back UC solutions are enjoying strong response from SMB players eager to capitalize on the benefits of the technology: lower overhead costs, better customer relationship management, quicker decision&#45;making, and closer collaboration among dispersed workers. 


This white paper explores the new SMB&#45;friendly face of unified communications, and details the unique value proposition for small businesses looking to upgrade their voice over Internet protocol (VoIP) system. 


Click this link to access the full white paper: Unified Communications Comes to Small Business VoIP</description>
      <dc:subject>VOIP</dc:subject>
      <dc:date>2009-03-25T23:28:00-08:00</dc:date>
    </item>



    <item>
      <title>Sprint Customers Now Can Access Their Work Calendar on Samsung Instinct</title>
      <link>http://www.telephonyworld.com/products/sprint-customers-now-can-access-their-work-calendar-on-samsung-instinct/</link>
      <guid>http://www.telephonyworld.com/products/sprint-customers-now-can-access-their-work-calendar-on-samsung-instinct/#When:03:15:00Z</guid>
      <description></description>
      <dc:subject>Wireless</dc:subject>
      <dc:date>2008-12-05T03:15:00-08:00</dc:date>
    </item>

    <item>
      <title>Coms VoIP DECT, the Wireless Business Telephone System That Can Cover an Office or a Campus</title>
      <link>http://www.telephonyworld.com/products/coms-voip-dect-the-wireless-business-telephone-system-that-can-cover-an-off/</link>
      <guid>http://www.telephonyworld.com/products/coms-voip-dect-the-wireless-business-telephone-system-that-can-cover-an-off/#When:22:56:00Z</guid>
      <description></description>
      <dc:subject>Wireless</dc:subject>
      <dc:date>2008-12-04T22:56:00-08:00</dc:date>
    </item>

    <item>
      <title>TW Exclusive &#45; Interview with Motorola&#8217;s Imran Akbar</title>
      <link>http://www.telephonyworld.com/products/tw-exclusive-interview-with-motorolas-imran-akbar/</link>
      <guid>http://www.telephonyworld.com/products/tw-exclusive-interview-with-motorolas-imran-akbar/#When:02:56:00Z</guid>
      <description></description>
      <dc:subject>Wireless</dc:subject>
      <dc:date>2008-11-29T02:56:00-08:00</dc:date>
    </item>

    <item>
      <title>PRODUCT REVIEW: OKI Networks IPstage phone systems for small and medium businesses (SMBs)</title>
      <link>http://www.telephonyworld.com/products/product-review-oki-networks-ipstage-phone-systems-for-small-and-medium-busi/</link>
      <guid>http://www.telephonyworld.com/products/product-review-oki-networks-ipstage-phone-systems-for-small-and-medium-busi/#When:15:46:00Z</guid>
      <description></description>
      <dc:subject>VOIP</dc:subject>
      <dc:date>2008-10-31T15:46:00-08:00</dc:date>
    </item>

    <item>
      <title>NTT DOCOMO, Renesas, Fujitsu, and Sharp to Jointly Develop Platform for HSUPA Mobile Phone</title>
      <link>http://www.telephonyworld.com/products/ntt-docomo-renesas-fujitsu-and-sharp-to-jointly-develop-platform-for-hsupa-/</link>
      <guid>http://www.telephonyworld.com/products/ntt-docomo-renesas-fujitsu-and-sharp-to-jointly-develop-platform-for-hsupa-/#When:19:42:00Z</guid>
      <description></description>
      <dc:subject>Wireless</dc:subject>
      <dc:date>2008-10-16T19:42:00-08:00</dc:date>
    </item>

    <item>
      <title>OAISYS Awarded “Best of Show” at ITEXPO West 2008</title>
      <link>http://www.telephonyworld.com/products/oaisys-awarded-best-of-show-at-itexpo-west-2008/</link>
      <guid>http://www.telephonyworld.com/products/oaisys-awarded-best-of-show-at-itexpo-west-2008/#When:04:07:00Z</guid>
      <description></description>
      <dc:subject>Call Center</dc:subject>
      <dc:date>2008-10-01T04:07:00-08:00</dc:date>
    </item>

    <item>
      <title>TW Exclusive: Review of Digium Switchvox SMB 3.5</title>
      <link>http://www.telephonyworld.com/products/tw-exclusive-review-of-digium-switchvox-smb-35/</link>
      <guid>http://www.telephonyworld.com/products/tw-exclusive-review-of-digium-switchvox-smb-35/#When:14:34:00Z</guid>
      <description></description>
      <dc:subject>VOIP</dc:subject>
      <dc:date>2008-09-30T14:34:00-08:00</dc:date>
    </item>

    <item>
      <title>Treo Pro by Palm, Now Available, Offers True End&#45;to&#45;End Enterprise Solution</title>
      <link>http://www.telephonyworld.com/products/treo-pro-by-palm-now-available-offers-true-end-to-end-enterprise-solution/</link>
      <guid>http://www.telephonyworld.com/products/treo-pro-by-palm-now-available-offers-true-end-to-end-enterprise-solution/#When:21:53:00Z</guid>
      <description></description>
      <dc:subject>Wireless</dc:subject>
      <dc:date>2008-09-26T21:53:00-08:00</dc:date>
    </item>

    <item>
      <title>SecureLogix Announces Free Availability of VoIP Security Assessment Tool Suite</title>
      <link>http://www.telephonyworld.com/products/securelogix-announces-free-availability-of-voip-security-assessment-tool-su/</link>
      <guid>http://www.telephonyworld.com/products/securelogix-announces-free-availability-of-voip-security-assessment-tool-su/#When:20:47:00Z</guid>
      <description></description>
      <dc:subject>VOIP for Enterprise</dc:subject>
      <dc:date>2008-09-22T20:47:00-08:00</dc:date>
    </item>

    <item>
      <title>KnoahSoft Announces Immediate Availability of HarmonyTM Suite 2.0</title>
      <link>http://www.telephonyworld.com/products/knoahsoft-announces-immediate-availability-of-harmonytm-suite-20/</link>
      <guid>http://www.telephonyworld.com/products/knoahsoft-announces-immediate-availability-of-harmonytm-suite-20/#When:03:08:00Z</guid>
      <description></description>
      <dc:subject>Call Center</dc:subject>
      <dc:date>2008-09-11T03:08:00-08:00</dc:date>
    </item>



    <item>
      <title>Eastex Improves Network with Carrier VoIP Gear from Nortel</title>
      <link>http://www.telephonyworld.com/news/eastex-improves-network-with-carrier-voip-gear-from-nortel/</link>
      <guid>http://www.telephonyworld.com/news/eastex-improves-network-with-carrier-voip-gear-from-nortel/#When:22:05:00Z</guid>
      <description></description>
      <dc:subject>VOIP Services</dc:subject>
      <dc:date>2009-07-03T22:05:00-08:00</dc:date>
    </item>

    <item>
      <title>The Taiwanese Enterprise VoIP Equipment Industry, 1Q 2009</title>
      <link>http://www.telephonyworld.com/news/the-taiwanese-enterprise-voip-equipment-industry-1q-2009/</link>
      <guid>http://www.telephonyworld.com/news/the-taiwanese-enterprise-voip-equipment-industry-1q-2009/#When:19:35:00Z</guid>
      <description></description>
      <dc:subject>VOIP</dc:subject>
      <dc:date>2009-07-03T19:35:00-08:00</dc:date>
    </item>

    <item>
      <title>SearchUnifiedCommunications.com Gives Citrix Online with Gold 2009 Product Leadership Award</title>
      <link>http://www.telephonyworld.com/news/searchunifiedcommunicationscom-gives-citrix-online-with-gold-2009-product-l/</link>
      <guid>http://www.telephonyworld.com/news/searchunifiedcommunicationscom-gives-citrix-online-with-gold-2009-product-l/#When:19:01:00Z</guid>
      <description></description>
      <dc:subject>IP Communications</dc:subject>
      <dc:date>2009-07-03T19:01:00-08:00</dc:date>
    </item>

    <item>
      <title>Polycom Adds DECT Wireless System Certified for Cisco Unified Communications Environments</title>
      <link>http://www.telephonyworld.com/news/polycom-adds-dect-wireless-system-certified-for-cisco-unified-communication/</link>
      <guid>http://www.telephonyworld.com/news/polycom-adds-dect-wireless-system-certified-for-cisco-unified-communication/#When:14:29:00Z</guid>
      <description></description>
      <dc:subject>Wireless</dc:subject>
      <dc:date>2009-07-03T14:29:00-08:00</dc:date>
    </item>

    <item>
      <title>3G Platforms and IP Communications Slowly Replacing Wireline in Australia, Japan and Korea</title>
      <link>http://www.telephonyworld.com/news/3g-platforms-and-ip-communications-slowly-replacing-wireline-in-australia-j/</link>
      <guid>http://www.telephonyworld.com/news/3g-platforms-and-ip-communications-slowly-replacing-wireline-in-australia-j/#When:19:58:00Z</guid>
      <description></description>
      <dc:subject>IP Communications</dc:subject>
      <dc:date>2009-07-02T19:58:00-08:00</dc:date>
    </item>

    <item>
      <title>Blueslice Adds WiMAX to Its Subscriber Management Portfolio</title>
      <link>http://www.telephonyworld.com/news/blueslice-adds-wimax-to-its-subscriber-management-portfolio/</link>
      <guid>http://www.telephonyworld.com/news/blueslice-adds-wimax-to-its-subscriber-management-portfolio/#When:19:52:00Z</guid>
      <description></description>
      <dc:subject>IP Communications</dc:subject>
      <dc:date>2009-07-02T19:52:00-08:00</dc:date>
    </item>

    <item>
      <title>M5 Networks M5Connect for VoIP Wins Communications Solutions Product of the Year Award from TMC</title>
      <link>http://www.telephonyworld.com/news/m5-networks-m5connect-for-voip-wins-communications-solutions-product-of-the/</link>
      <guid>http://www.telephonyworld.com/news/m5-networks-m5connect-for-voip-wins-communications-solutions-product-of-the/#When:16:30:00Z</guid>
      <description></description>
      <dc:subject>VOIP</dc:subject>
      <dc:date>2009-07-02T16:30:00-08:00</dc:date>
    </item>

    <item>
      <title>Aspect Strengthens Unified Communications Capabilities for Call Centers</title>
      <link>http://www.telephonyworld.com/news/aspect-strengthens-unified-communications-capabilities-for-call-centers/</link>
      <guid>http://www.telephonyworld.com/news/aspect-strengthens-unified-communications-capabilities-for-call-centers/#When:15:45:00Z</guid>
      <description></description>
      <dc:subject></dc:subject>
      <dc:date>2009-07-02T15:45:00-08:00</dc:date>
    </item>

    <item>
      <title>PCCW Deploys Acme Packet Session Border Controllers for its Next Generation VoIP Network</title>
      <link>http://www.telephonyworld.com/news/pccw-deploys-acme-packet-session-border-controllers-for-its-next-generation/</link>
      <guid>http://www.telephonyworld.com/news/pccw-deploys-acme-packet-session-border-controllers-for-its-next-generation/#When:21:15:00Z</guid>
      <description></description>
      <dc:subject>VOIP</dc:subject>
      <dc:date>2009-07-01T21:15:00-08:00</dc:date>
    </item>

    <item>
      <title>First Hardware&#45;based Voice Compression PCI Express Card for Asterisk Systems Released by Digium</title>
      <link>http://www.telephonyworld.com/news/first-hardware-based-voice-compression-pci-express-card-for-asterisk-system/</link>
      <guid>http://www.telephonyworld.com/news/first-hardware-based-voice-compression-pci-express-card-for-asterisk-system/#When:21:12:01Z</guid>
      <description></description>
      <dc:subject>VOIP</dc:subject>
      <dc:date>2009-07-01T21:12:01-08:00</dc:date>
    </item>



    <item>
      <title>TW Calendar of Events &#45; February 2009</title>
      <link>http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-february-2009/</link>
      <guid>http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-february-2009/#When:00:50:00Z</guid>
      <description></description>
      <dc:subject>Planning Tools</dc:subject>
      <dc:date>2009-02-10T00:50:00-08:00</dc:date>
    </item>

    <item>
      <title>DIY Debt Collection and Settlement using VoIP</title>
      <link>http://www.telephonyworld.com/tools-resources/article/diy-debt-collection-and-settlement-using-voip/</link>
      <guid>http://www.telephonyworld.com/tools-resources/article/diy-debt-collection-and-settlement-using-voip/#When:20:05:01Z</guid>
      <description>CallFire Announces “Do&#45;It&#45;Yourself Debt Collection” Webinar Series</description>
      <dc:subject>Other Resources</dc:subject>
      <dc:date>2009-01-21T20:05:01-08:00</dc:date>
    </item>

    <item>
      <title>TW Calendar of Events &#45; January 2009</title>
      <link>http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-january-2009/</link>
      <guid>http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-january-2009/#When:23:28:00Z</guid>
      <description></description>
      <dc:subject>Other Resources</dc:subject>
      <dc:date>2009-01-13T23:28:00-08:00</dc:date>
    </item>

    <item>
      <title>TW Calendar of Events &#45; November 2008</title>
      <link>http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-november-2008/</link>
      <guid>http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-november-2008/#When:17:33:01Z</guid>
      <description></description>
      <dc:subject>Other Resources</dc:subject>
      <dc:date>2008-10-31T17:33:01-08:00</dc:date>
    </item>

    <item>
      <title>TW Calendar Events &#45; October 2008</title>
      <link>http://www.telephonyworld.com/tools-resources/article/tw-calendar-events-october-2008/</link>
      <guid>http://www.telephonyworld.com/tools-resources/article/tw-calendar-events-october-2008/#When:14:13:00Z</guid>
      <description></description>
      <dc:subject>Other Resources</dc:subject>
      <dc:date>2008-10-01T14:13:00-08:00</dc:date>
    </item>

    <item>
      <title>TW Calendar of Events &#45; September 2008</title>
      <link>http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-september-2008/</link>
      <guid>http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-september-2008/#When:01:21:00Z</guid>
      <description></description>
      <dc:subject></dc:subject>
      <dc:date>2008-09-03T01:21:00-08:00</dc:date>
    </item>

    <item>
      <title>TW Calendar of Events &#45; August 2008</title>
      <link>http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-august-2008/</link>
      <guid>http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-august-2008/#When:16:00:00Z</guid>
      <description></description>
      <dc:subject>Other Resources</dc:subject>
      <dc:date>2008-07-29T16:00:00-08:00</dc:date>
    </item>

    <item>
      <title>TW Calendar of Events &#45; July 2008</title>
      <link>http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-july-2008/</link>
      <guid>http://www.telephonyworld.com/tools-resources/article/tw-calendar-of-events-july-2008/#When:23:05:00Z</guid>
      <description></description>
      <dc:subject>Other Resources</dc:subject>
      <dc:date>2008-07-02T23:05:00-08:00</dc:date>
    </item>

    <item>
      <title>WiMAX Forum Global Congress 2008 Exhibitor Profiles</title>
      <link>http://www.telephonyworld.com/tools-resources/article/wimax-forum-global-congress-2008-exhibitor-profiles/</link>
      <guid>http://www.telephonyworld.com/tools-resources/article/wimax-forum-global-congress-2008-exhibitor-profiles/#When:02:28:00Z</guid>
      <description></description>
      <dc:subject>Industry Guides</dc:subject>
      <dc:date>2008-06-14T02:28:00-08:00</dc:date>
    </item>

    <item>
      <title>NXTcomm 2008 Exhibitor Profiles</title>
      <link>http://www.telephonyworld.com/tools-resources/article/nxtcomm-2008-exhibitor-profiles/</link>
      <guid>http://www.telephonyworld.com/tools-resources/article/nxtcomm-2008-exhibitor-profiles/#When:03:13:00Z</guid>
      <description></description>
      <dc:subject>Industry Guides</dc:subject>
      <dc:date>2008-06-13T03:13:00-08:00</dc:date>
    </item>

    
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