Angel.com Success Story - Borland Software Corporation
Borland’s call abandonment rate had reached nearly 20% in 2004 and the average response time increased into the 50 second range. Based on these numbers and the growing frustration with the current vendor, Janos began looking into alternative solutions.
The company started a search with the following criteria: the new solution had to offer 99% reliability, require minimal maintenance, and provide a very short product learning curve. Borland’s time frame was short – a new solution had to be in place by the end of Q1 2005.