CISCO SYSTEMS TELEWORKING TECHNOLOGY HELPS UNUMPROVIDENT RETAIN VALUED CALL CENTER EMPLOYEES
“We’ve saved on hiring and training costs by decreasing call center turnover. Productivity has actually gone up. And teleworking has caused no lapse in response time. It’s almost seamless.”
—Joe Aube, Systems Consultant & Remote Access Project Manager, UnumProvident
The Cisco Systems® Business Ready Teleworker solution gives managers at insurance leader UnumProvident a way to increase job satisfaction for their high producing call center agents, while also reducing expenses, maintaining service levels, and helping ensure security and manageability.