END TO END SERVICE LEVEL MANAGEMENT IN THE CONVERGED WORLD
The Wide Area Network (WAN) is an essential component of any multi‐location businesses strategy, enabling seamless data communications between locations that support the distributed nature of employees and resources. Quite simply, employees require the WAN to do their jobs, and they expect it to be available when called upon without much thought as to what goes into delivering “always on” connectivity between sites.
The purpose of this paper is to explain the performance and convergence challenges that today’s network managers face, and to detail options for answering these challenges through upgraded WAN infrastructure (network and equipment) and through a holistic and proactive approach to WAN management, whether in‐house or outsourced.